April Wofford
Columbus,MS
Summary
Seeking a Customer Service Rep role, bringing 10 years of experience in customer-facing positions. Excelled as Call Center Representative, achieving high call resolution rates and adept at CRM software. Proven track record in handling high-volume transactions and resolving customer issues with professionalism.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Conduent
Austin, TX
10.2024 - 03.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Call Center Representative
iQor
Tupelo, MS
12.2021 - 09.2024
- Delivered exceptional customer service, resolving inquiries and complaints to enhance customer satisfaction.
- Demonstrated expertise in product-related knowledge, providing accurate information and support to customers.
- Achieved an average call resolution rate that surpassed departmental goals, contributing to team efficiency.
- Collaborated with various teams to address complex issues, ensuring comprehensive support and prompt solutions for customers.
- Took calls for AT&T and Internet helped customers troubleshoot issues with their satellite tv and internet connection.
Cashier
Dollar Tree
Tupelo, MS
09.2016 - 08.2021
- Processed a variety of payment methods at the point of sale with precision, ensuring timely and accurate transactions.
- Delivered superior customer service, addressing inquiries and resolving concerns to enhance customer satisfaction.
- Trained new staff on transaction procedures and customer service best practices, contributing to team proficiency.
- Maintained an organized and efficient checkout area, executing opening and closing cash register procedures with diligence.
- I worked as a cashier helping customers with transactions and bagging their items.
Front Desk Receptionist
Best Western
Tupelo, MS
08.2013 - 04.2016
- Provided exceptional customer service by promptly addressing inquiries and resolving issues, ensuring guest satisfaction and maintaining a professional front desk environment.
- Administered efficient management of incoming and outgoing communications, including calls and mail, directing them to the correct departments or individuals.
- Maintained accurate visitor records and upheld confidentiality standards, ensuring the security and privacy of sensitive information.
- I worked as a front desk clerk answering calls and checking customers into their rooms.
Cashier
Walmart
Columbus, MS
01.2014 - 09.2014
- Managed high-volume transactions with a focus on maintaining accuracy and efficiency, ensuring a balanced cash drawer and swiftly reconciling any discrepancies.
- Delivered exceptional customer service by professionally addressing inquiries and concerns, and maintaining a clean and organized checkout area.
- I worked as a cashier helping customers look for items and at the checkout counter.
Education
High school or equivalent - General Education
EMCC
08-2008
Skills
- Cashiering
- Team Member
- Cash Handling
- Customer Service
- Software Troubleshooting
- Help Desk
- CRM Software
- Microsoft Windows
- Troubleshooting
- Desktop Support
- Computer Hardware
- Operating Systems
- Effective Communication
- Data Entry
- Active Listening
- Time Management
Timeline
Customer Service Representative
Conduent
10.2024 - 03.2026
Call Center Representative
iQor
12.2021 - 09.2024
Cashier
Dollar Tree
09.2016 - 08.2021
Cashier
Walmart
01.2014 - 09.2014
Front Desk Receptionist
Best Western
08.2013 - 04.2016
High school or equivalent - General Education
EMCC