April Wood
Assisant Manager
Westland ,MI
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
Beacon Management
Westland , MI
12.2021 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
Assistant Manager
Hartman & Tyner Inc.
Westland , MI
05.2019 - 12.2021
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Leasing Consultant
Hartman & Tyner Inc.
Westland , MI
08.2012 - 05.2019
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Verified tenant incomes and other information before accepting lease applications.
- Collected rent and tracked resident payments and information in computer system.
- Greeted clients, showed apartments and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
Education
High School Diploma -
Bellville High School
Bellville MI 09.1980 - 05.1984
Skills
Employee performance evaluations
undefinedTimeline
Assistant Manager
Beacon Management
12.2021 - Current
Assistant Manager
Hartman & Tyner Inc.
05.2019 - 12.2021
Leasing Consultant
Hartman & Tyner Inc.
08.2012 - 05.2019
High School Diploma -
Bellville High School
09.1980 - 05.1984
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