Aprilia Listiani
Columbia,MD
Summary
Dynamic hospitality professional with proven expertise in administrative support and customer interaction. Excelled in managing reservations, enhancing guest satisfaction, and leading team members. Proficient in Opera System and trilingual in Indonesian, Chinese, and English, demonstrating exceptional time management and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Sheraton Taoyuan Hotel, Taiwan
Taoyuan Taiwan, ROC
11.2023 - 11.2024
- Input and confirmed reservations for guests.
- Greeted, registered and assigned rooms to hotel guests.
- Scheduled reservations for groups and special events.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Room Attendant
Marriott Hotel Taipei
Taipei Taiwan, ROC
09.2022 - 10.2023
- Inspected all assigned rooms upon completion of cleaning duties.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Room Attendant
Mandarin Oriental Hotel Group
Taipei Taiwan , ROC
04.2021 - 06.2022
- Intern
Education
MBA - Hospitality Administration And Management
Vanung University
Taiwan01-2024
Bachelor of Science - Hotel Management
Vanung University
Taiwan06-2022
Skills
- Administrative support
- Telephone etiquette
- Customer assistance and interaction
- Time management
- Researching skills
- Skilled in Opera System
- Fluent in Indonesian, Chinese and English
Languages
English
Professional
Chinese (Mandarin)
Professional
Indonesian
Native/ Bilingual
Timeline
Front Desk Agent
Sheraton Taoyuan Hotel, Taiwan
11.2023 - 11.2024
Room Attendant
Marriott Hotel Taipei
09.2022 - 10.2023
Room Attendant
Mandarin Oriental Hotel Group
04.2021 - 06.2022
MBA - Hospitality Administration And Management
Vanung University
Bachelor of Science - Hotel Management
Vanung University
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