Aprilina Saiz
Las Vegas,NM
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dairy Queen Grill & Chill
05.2019 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Ensure that all PRIDE systems and routines are incorporated into the day to day operations of the restaurant.
- Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, use of training materials, establishment of performance expectations and by conducting performance reviews.
- Perform other duties and responsibilities as requested by the GM.
Cashier Team Lead
Loves Travel Stop
03.2023 - 12.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
GED -
West Las Vegas
179 Bridge St Las Vegas NM05.2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Management
- Customer Service
- Team Leadership
- Problem Resolution
- Recruiting and interviewing
Timeline
Cashier Team Lead
Loves Travel Stop
03.2023 - 12.2023
Assistant Manager
Dairy Queen Grill & Chill
05.2019 - 03.2024
GED -
West Las Vegas