April Joy Villaviray

The goal of logistics management is to ensure that goods are delivered to the right place, at the right time, and in the right condition, while minimizing costs and maximizing efficiency. This involves optimizing the supply chain to achieve the best balance between customer service and cost-effectiveness.

• Scheduling: Assigning delivery routes and driver schedules
• Communication: Maintaining communication with carriers, suppliers, warehouses, and custom brokers
• Transportation: Arranging product pickups and deliveries with transportation companies
• Cost analysis: Selecting cost-efficient transportation companies that can handle shipment loads

• Responded to customer requests for products, services, and company information.
• Increased efficiency and team productivity by promoting operational best practices.
• Trained new personnel regarding company operations, policies and services.
• Assist customers with overdue accounts and attempt to either collect overdue amount or negotiate payment plan to collect it in installments.

• Recommended complementary purchases to customers, increasing revenue.
• Monitored customers for signs of security concerns and escalated issues to management.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Used in-store system to locate inventory and place special orders for customers.