April L. Kuhn
Managerial
Westfield,NY
Summary
Dynamic operations manager with over 8 years of experience in the cleaning services industry. Expertise in project management, effective communication, and training staff to deliver high-quality service. Committed to driving client satisfaction and operational efficiency. Results-oriented professional known for developing strong client relationships and providing effective staff training. Experienced in operations management and customer service, ready to leverage expertise to enhance team performance and client satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner/Operator
D&A Clean Away
Westfield
06.2014 - Current
- Managed daily operations of cleaning services to ensure customer satisfaction.
- Oversaw staff scheduling and task assignments for optimal service delivery.
- Developed client relationships to secure ongoing business.
- Implemented marketing strategies to attract new clients effectively.
- Trained staff in efficient cleaning techniques and safety procedures.
- Provided leadership support through coaching and mentorship programs.
Front Desk Receptionist
Tamarack Club
Ellicottville
11.2013 - 03.2014
- Assisted guests with inquiries regarding hotel amenities and services.
- Processed check-ins and check-outs to maintain accurate guest records and payments.
- Delivered prompt, professional customer service through phone and email communication.
- Answered multi-line telephone inquiries with a courteous tone, providing general information.
Front Desk Receptionist
Holiday Inn Express Hotel Suites
Salamanca
05.2012 - 10.2013
- Processed guest check-ins and check-outs efficiently during night shifts.
- Monitored security systems and ensured guest safety throughout the night.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Arranged tours, taxis or restaurant reservations for customers.
Education
Boces At JCC
Olean, NY06-1997
Skills
- Customer service
- Project management
- Team leadership
- Marketing strategy
- Staff training
- Preventative maintenance
- Client relationship management
- Effective communication
- Operations management
- Relationship management
Certification
Notary Public for State of New York
References
References available upon request.
Timeline
Owner/Operator
D&A Clean Away
06.2014 - Current
Front Desk Receptionist
Tamarack Club
11.2013 - 03.2014
Front Desk Receptionist
Holiday Inn Express Hotel Suites
05.2012 - 10.2013
Boces At JCC