Apryl McCoun
Retail Management
Hickory,NC
Summary
Accomplished and energetic Store Manager with a solid history of achievement in Retail. Motivated leader with strong organizational and prioritizational abilities. Areas of expertise incl but not limited to strong people skills, ability to engage and motivate associates, and to create a healthy work environment and achieve the company mission.
Overview
24
24
years of professional experience
Work History
Store Manager
Belk
Wilkesboro, North Carolina
09.2025 - Current
- Achieved top 3 in the region on the FY2025 Scorecard.
- Trained and developed team members on customer service best practices.
- Oversaw daily operations to ensure store efficiency and staff productivity.
- Managed inventory levels to maintain stock availability and reduce shrinkage.
- Enforced safety protocols to create a secure shopping environment for customers.
- Captained specific metrics to support the regional manager's duties.
Store Manager
Lowes Home Improvement
Statesville, NC
10.2019 - 08.2025
- Model, communicate, and reinforce core behaviors and SMART customer service.
- Understanding the unique needs and buying habits of customers within the community.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Increase overall performance through observation, training, coaching, feedback, and recognition.
- Oversee shrinkage and inventory management through cycle counts, audits, and shrinkage control.
- Prioritizing my own development and continuing to learn in a rapidly changing retail environment.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Generated repeat business by responding to customer concerns with friendly, knowledgeable service.
Store General Manager
Sears Holdings
Hickory, NC
04/ - 10.2019
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Offered direction and gave constructive feedback to motivate team members.
- Recruited, hired, developed, and retained retail talent for the company.
- Delegated work to employees based on shift requirements, individual strengths, and unique training.
- Held each team member accountable for achieving brand and performance goals.
Owner/Operator
Cleaning Expressions
Hickory, NC
01/ - 03.2005
- Overseen all business operations and planning.
- Negotiator of commercial contracts, and placing bids.
- Recruiter and Human Resources.
- Overseen the company bank accounts and all funds.
Education
0 - Pharmaceutical
CVCC
Hickory, NC2004
Skills
- Operations management
- Training and development
- Time management skills
- Personnal and Human Resources
- Sales and Marketing
- Customer Service
- Inventory Management
Timeline
Store Manager
Belk
09.2025 - Current
Store Manager
Lowes Home Improvement
10.2019 - 08.2025
Store General Manager
Sears Holdings
04/ - 10.2019
Owner/Operator
Cleaning Expressions
01/ - 03.2005
0 - Pharmaceutical
CVCC