Apryll Chiaz
Fife,USA
Summary
Operations Service Manager with a strong focus on optimizing processes and enhancing team performance. Demonstrated expertise in performance management, strategic planning, and operational improvement. Proven ability to communicate effectively, solve problems, and adapt to changing environments, driving successful execution of business strategies.
Overview
15
15
years of professional experience
Work History
Operations Service Manager
Delta Air Lines
03.2015 - Current
- Progressed through the company, gaining experience as a Ramp Service Agent, Administrative Assistant, and now, Operations Service Manager.
- Showcased exceptional organizational and leadership abilities, training and guiding employees while sustaining high customer service standards.
- Secured adherence to airline protocols while managing baggage handling and ensuring compliance with airport regulations.
- Directed diversity, equity, and inclusion initiatives, fostering multiple employee resource groups while cultivating an inclusive work environment.
- Coordinated and executed large-scale events for leadership and staff, ensuring logistics alignment with external agencies for safety compliance.
- Identified potential risks associated with service delivery processes and implemented preventive measures accordingly.
Location Manager
Hertz Rental
SeaTac Airport
10.2017 - 04.2020
- Managed daily operations and facilitated scheduling for 220 employees, upholding standards set by union contracts.
- Facilited recruitment, training initiatives, performance assessments, and staff development to elevate employee performance.
- Spearheaded process improvement projects, enhancing operational efficiency and workflow within location.
- Directed rental fleet logistics, ensuring vehicles stayed in pristine condition, readily available, and relocated efficiently between facilities.
- Tracked and managed KPIs to secure adequate vehicle availability across all rental zones.
Agency Owner
Farmers Insurance Company
, Washington
09.2015 - 02.2018
- Developed and delivered personalized insurance solutions (auto, life, property, boat, RV) for both individuals and businesses.
- Acquired Series 6 and 63 securities licenses, facilitating expanded financial service offerings.
- Cultivated client relationships, evaluated risks, clarified policy options, and analyzed retirement planning needs.
Insurance Producer
MetLife Insurance Company
, Washington
05.2015 - 09.2015
- Administered client interviews to gather information on needs, reviewing existing coverage, and determine property conditions for accurate insurance risk assessment.
- Established new business through strategic networking, creating prospective client lists, and articulating policy options to enhance sales.
- Provided customer service by responding to inquiries, resolving complaints, and processing policy changes.
Insurance Producer
Allstate Insurance Company
, Washington
10.2010 - 05.2015
- Conducted needs analyses for clients to determine appropriate insurance products.
- Directed and mentored team of sales agents, ensuring alignment with office goals and maintaining consistent performance.
- Followed up with existing customers to ensure satisfaction and renewals of policies.
Skills
- Performance management
- Customer service excellence
- KPI analysis
- Diversity and inclusion initiatives
- Conflict resolution strategies
- Operations Management
- Strategic planning and execution
- Staff training and development
- Schedule coordination
- Reporting and documentation skills
- Team collaboration
- Strategic partnerships management
Accomplishments
- MBR 5.0 Award 2024
- Completed Acceleration Brand Competencies
- Trained in Six Sigma Lean Practices
- Successful Implementation of the Transfer Mentorship Program
Timeline
Location Manager
Hertz Rental
10.2017 - 04.2020
Agency Owner
Farmers Insurance Company
09.2015 - 02.2018
Insurance Producer
MetLife Insurance Company
05.2015 - 09.2015
Operations Service Manager
Delta Air Lines
03.2015 - Current
Insurance Producer
Allstate Insurance Company
10.2010 - 05.2015
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