Dedicated Customer Success Specialist with over two and a half years of experience in Customer Success and Professional Services, specializing in Implementation for enterprise clients. Expertise in product implementation, onboarding, and strategic planning, complemented by a strong focus on customer relationship management. Developed comprehensive implementation resources, including best practices documents and training videos, to enhance client engagement and value realization. Committed to utilizing product knowledge and innovative strategies to drive business growth and improve customer retention.
Hi, I’m
Apsara Ghising
Customer Success Specialist
Manchester,NH
Summary
Overview
5
years of professional experience
1
Certification
Work History
eLabNextBoston, MA
Customer Success Specialist
01.2023 - Current
Job overview
- Created a customized Implementation Project Plan for each customer and conducted onboarding and implementation calls.
- Created and delivered engaging implementation training sessions and educational materials to empower clients to maximize the value of our products and services.
- Created resources such as self-implementation videos and best practices documents for customers.
- Collaborated with cross-functional teams to onboard new clients, ensuring a smooth integration of products and services.
- Served as the main point of contact for clients, addressing inquiries, resolving issues, and providing proactive support to ensure satisfaction and retention.
- Conducted regular check-in calls with customers to assess value realization, gather feedback, and identify opportunities for upsell and cross-sell.
- Developed and maintained strong relationships with key stakeholders, including executives, to understand their business goals, and align our solutions accordingly.
- Collaborated with the product development team to advocate for client needs and prioritize feature enhancements based on customer feedback.
- Played a key role in reducing churn and increasing customer lifetime value through proactive engagement and strategic account management.
- Provided technical support via Teams call, email, or support desk.
- Mentored and trained new team members, enhancing team efficiency and knowledge.
Derry Medical CenterDerry, NH
Medical Coordinator
01.2022 - 01.2023
Job overview
- Delivered effective customer service and administrative support in a busy specialty medical office, handling over 120 patients' intake daily.
- Made calls, responded to phone calls, and scheduled appointments using AllScripts patient management.
- Organized and maintained schedules for more than five providers while preparing patients' charts and medical records.
- Managed insurance and payment collection, and kept an accurate record of collections and distributions.
- Streamlined patient data entry, enhancing accuracy and patient privacy compliance.
- Conducted training sessions for new staff to ensure consistent workflow.
- Facilitated team development by mentoring new receptionists, ensuring seamless onboarding.
- Facilitated communication between physicians, staff members, and vendors to coordinate events such as lunch-and-learns.
DigiradWoburn, MA
Traveling Cardiac Stress Technician
08.2021 - 11.2021
Job overview
- Prepared the patient and conducted cardiac stress testing procedures (exercise and pharmacological).
- Assessed patients' blood pressure, pulse, respirations, and lung sounds.
- Utilized various types of equipment such as EKG monitors, treadmills and other computerized devices.
- Managed the daily setup and monitoring of 12-lead EKG stress tests, ensuring accurate data.
- Efficiently established IV access for up to 14 patients daily, enhancing workflow.
- Calculated and administered pharmacological agents, advancing cardiac treatment protocols.
- Provided patient education on test procedures, enhancing comfort, and cooperation.
- Responded quickly to emergency situations as needed in order to provide appropriate care.
- Kept detailed records of patient data, test results, and related documentation on the EMR/EHR.
New Hampshire Oral and Maxillofacial SurgeryNashua, NH
Surgical/Anesthesia Assistant
08.2020 - 08.2021
Job overview
- Prepared the patient and the operatory rooms for surgery in order to assist the oral surgeon.
- Assisted surgeons in extraction, implant, biopsy, bone graft, TMJ, and trauma cases.
- Recorded the patient's vitals and medical history in the dental EMR/EHR.
- Monitored vital signs including blood pressure, heart rate, and oxygenation during procedures.
- Utilized radiation to capture digital X-rays adhering to ADA/FDA guidelines.
- Ensured compliance with OSHA standards in all surgical setups and procedures.
- Provided critical support during complex surgical procedures, enhancing patient safety.
- Trained new assistants, enhancing team efficiency and patient care.
Education
University of HartfordWest Hartford, CT
Bachelor of Science from Biology
05.2020
University Overview
Skills
- Implementation planning
- Customer training
- Customer onboarding
- Customer relationship management
- Onboarding and support strategies
- Communication and interpersonal skills
- Strategic planning
- Product knowledge and utilization
- Project management
- Time management
- Product implementation
- Problem solving
- CRM software
- Technical support
- Escalation management
- Cross-functional collaboration
- Team mentoring
- Sales support
Languages
Nepali
Native/ Bilingual
English
Native/ Bilingual
Certification
Customer Success for Impact
Winning by Design
Issued Dec 2023 - Expires Jan 2027
Credential ID: 91694005
Software
Zoho
HubSpot
Zendesk
JIRA
Microsoft Office Suites
EMR/EHR
Adobe Acrobat
Canva
Timeline
Customer Success Specialist
eLabNext
01.2023 - Current
Medical Coordinator
Derry Medical Center
01.2022 - 01.2023
Traveling Cardiac Stress Technician
Digirad
08.2021 - 11.2021
Surgical/Anesthesia Assistant
New Hampshire Oral and Maxillofacial Surgery
08.2020 - 08.2021
University of Hartford
Bachelor of Science from Biology
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