Summary
Overview
Work History
Education
Skills
Timeline
Generic

AQSA JAVEID

Elmont,NY

Summary

A dependable employee seeking an opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Willing to take on any task to support the team, and offers strong leadership abilities.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Internal Revenue Service, IRS
07.2024 - 06.2025
  • Responded to taxpayers request for their account information and help resolve accounts issues or updating information.
  • Provided excellent customer care by responding to requests, assisting with refunds or account balance.
  • Responded proactively and positively to rapid change.

College Advisor Assistant
07.2022 - 12.2023
  • Supported career exploration efforts by connecting students with relevant resources and information about potential fields of interest.
  • Interpreted, upheld and communicated policies established by school.
  • Provided practical and developmental guidance, respecting each student's individual path.
  • Conducted workshops on study skills, time management, and test-taking strategies.
  • Provided guidance on course selection, degree requirements, and academic policies.
  • Facilitated group advising sessions for first-year students during registration periods.
  • Determined service needs of students and provided mentoring and coaching support.

Switch Tech Supplies
07.2021 - 06.2022
  • Attended regular team meetings to discuss program goals, progress, and future plans.
  • Organized and maintained inventory of tech equipment, ensuring all devices were properly stored and charged.
  • Troubleshot technical issues experienced by patrons while using library technology resources.
  • Maintained clean and organized environment within teen tech area of library.

Tutor
06.2018 - 06.2021
  • Diversified teaching methods to meet student learning styles.
  • Coordinated lesson plans, course materials and discussion questions to prepare for session.
  • Helped students develop critical thinking skills and strong study habits to improve grades.
  • Suggested learning resources to increase student interest and retention.

Education

Associate in Science (A.S.) - Health Science

Queens Community College
Bayside, New York
08.

Bachelor of Arts (B.A.) - Psychology

Queens College
Bayside, New York

Skills

  • Student Advocacy
  • Admissions Knowledge
  • Public Speaking
  • Leadership Development
  • Career Guidance
  • Time Management
  • Organizational Skills
  • Multilingual
  • Account updating
  • Complaint resolution
  • Account management
  • Call center experience

Timeline

Customer Service Representative

Internal Revenue Service, IRS
07.2024 - 06.2025

College Advisor Assistant
07.2022 - 12.2023

Switch Tech Supplies
07.2021 - 06.2022

Tutor
06.2018 - 06.2021

Bachelor of Arts (B.A.) - Psychology

Queens College

Associate in Science (A.S.) - Health Science

Queens Community College

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