Aquaevious Gibbs
McCalla,AL
Summary
Highly Motivated Professional Member Service Coordinator and Clerical Specialist known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and workflow optimization. Excel in communication, empathy, and problem-solving to enhance customer experience and team collaboration. Ensuring success in navigating complex healthcare systems and providing exceptional support to beneficiaries. Also, A Compassionate Mental Health Technician with hands-on experience providing support in mental health settings. Skilled in conducting patient assessments, implementing therapeutic techniques and maintaining detailed clinical documentation. Demonstrated ability to build rapport with patients of diverse backgrounds while advocating for needs and facilitating treatment plans. Noteworthy impact includes improved patient participation in therapy sessions and reduced escalation incidents through effective communication and crisis intervention strategies.
Overview
7
7
years of professional experience
Work History
Mental Health Technician
Bryce Hospital
Tuscaloosa, AL
02.2024 - Current
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Developed positive relationships with patients while maintaining professional boundaries.
- Maintained accurate records of patient progress and treatment plans.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
Clerical Specialist
Mercedes
Vance, AL
06.2022 - 02.2024
- Received visitors at front desk, provided assistance as needed, and directed them to the appropriate party or area.
- Created spreadsheets to track financial information such as invoices or payments received.
- Provided administrative support to department staff members as required.
- Compiled data and generated reports for management review.
- Performed data entry duties using a variety of software programs.
- Verified accuracy of data entered into computer systems prior to processing.
- Scanned documents into electronic format for archival purposes.
- Developed forms and templates used by clerical staff in daily operations.
- Maintained database systems by entering new and updated information.
- Answered incoming calls and directed inquiries to the appropriate parties.
- Monitored office expenses and submitted purchase requests.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Assisted with preparing and editing company correspondence and presentations.
- Maintained confidentiality of sensitive information and documents.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Conducted research and compiled data for reports and projects.
Member Services Coordinator
Adecco Staffing Agency
Tuscaloosa , Alabama
01.2019 - 06.2022
- Maintained accurate records of all member interactions in the customer database system.
- Provided support for new and existing members regarding services offered.
- Assisted members in resolving issues or complaints in a timely manner.
- Resolved conflicts between staff members related to member services matters.
- Developed and maintained relationships with members to ensure satisfaction with services.
- Ensured compliance with policies and procedures related to member services.
- Performed administrative tasks associated with managing membership accounts, including updating contact information.
- Interpreted customer needs by responding promptly to inquiries via phone or email.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Engaged and connected with clients by delivering excellent customer service, resulting in brand loyalty and top sales on team during several reporting periods.
- Enrollment, claims, benefit interpretation, EOB’s, provider selection, and referrals/authorizations for Medicare and prescriptions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Handling calls and emails for all inquiries, we are a one stop shop for support and issue resolution
- Documents provider and member complaints, determines appropriate course of action, and
follows-up to ensure the complaint is resolved. - Provided Member/Provider outreach calls for issue resolution and follow ups.
- Assisted Members with Provider assignments and re-assignments.
Education
Associate of Science - Nursing
Shelton State Community College
Tuscaloosa, AL 08.2025 - 08.2025
High School Diploma -
Paul W Bryant
Cottondale, AL05-2017
Skills
- Document proofreading
- Spreadsheet creation
- Data entry
- Database management
- Customer Service Relations
- Time Management
- Technical Support
- Conflict Resolution
- Sales Operations
- Reports/Documentation
- Medical Terminology
- Problem Solving
- Microsoft Office
- Attention to Detail
- Team Management
- Leadership
- Patient observation
- Treatment documentation
- Crisis intervention
- Record keeping
- Patient advocacy
- Problem solving
- Medical Insurance
- Electronic record management
Timeline
Associate of Science - Nursing
Shelton State Community College
08.2025 - 08.2025
Mental Health Technician
Bryce Hospital
02.2024 - Current
Clerical Specialist
Mercedes
06.2022 - 02.2024
Member Services Coordinator
Adecco Staffing Agency
01.2019 - 06.2022
High School Diploma -
Paul W Bryant