Aquia Coleman
Richmond,VA
Summary
Customer Service Professional experienced in call center operations and client support. Managed high volumes of calls while enhancing client satisfaction and resolving issues efficiently. Focused on improving service quality in both call center and restaurant environments.
Overview
11
11
years of professional experience
Work History
Server
Chili’s Grill & Bar
Richmond, USA
12.2025 - Current
- Managed multiple tables while ensuring timely food and beverage service.
- Greeted and seated guests, processed customer transactions at register, and maintained dining area to enhance guest experience
- Restocked inventory supplies to ensure availability for operations.
Call Center Specialist
Teleperformance
02.2023 - 11.2025
- Managed high volume of inbound calls, identifying customer needs and delivering accurate solutions to enhance customer experience.
- Collaborated with team members to streamline response times and elevate service quality.
- Collaborated with team members to improve response times and service quality.
- Executed follow-up procedures to ensure customer satisfaction levels were met.
Server
Olive Garden
09.2015 - 01.2023
- Greeted customers entering restaurant in a timely manner, took orders, and delivered orders while providing excellent customer service
- Resolved customer complaints swiftly, improving overall dining experience.
- Maintained cleanliness and organization of dining area to create welcoming environment.
Education
High School -
Varina High School
Richmond, VASkills
- Customer service
- Restaurant management
- Issue resolution
- Inbound & outbound calls
- Call center operations
- Data entry
- Time management
- Microsoft Office
- Customer transactions
- Team collaboration
- Effective communication
Timeline
Server
Chili’s Grill & Bar
12.2025 - Current
Call Center Specialist
Teleperformance
02.2023 - 11.2025
Server
Olive Garden
09.2015 - 01.2023
High School -
Varina High School