Aquilina Vernon
North Chesterfield,VA
Summary
An accomplished business professional with exceptional sales and service skills. Solid record of achieving targets by applying knowledge, abilities, and superior work ethic toward tackling any challenge. Ready to bring 15+ years of experience and take on a challenging new role meeting the needs of your customers, and resolving customer issues in a timely fashion.
Overview
16
16
years of professional experience
Work History
Small Business Premier III
Wells Fargo Bank, NA
08.2020 - Current
- Developed customized solutions of deposit, lending, and other products for small business customers.
- Prospected for new business through networking, community outreach, and customer referral generation.
- Facilitated weekly meetings and training for a team of over 20 new hires reviewing new policies, best practices and performance metrics.
- Navigate computer systems resolving and researching customer needs while offering solutions and delivering informative information.
Inbound Sales Specialist
Wells Fargo Bank, NA
01.2018 - 08.2020
- Obtain and analyze credit score and collateral values to determine the appropriate loan structuring.
- Build strong relationships with customers to assist them with better understanding of their financial goals and grow customer banking relationships.
- Boosted credit revenue by submitting loan applications to credit underwriters.
- Experience assessing and meeting the needs of the customer and solving customer related issues.
Retail Sales Supervisor
Verizon Wireless
08.2008 - 08.2014
- Managed a high-volume workload within a deadline-driven environment.
- Resolved an average of 550 inquiries weekly.
- Lead "go to" person for training and challenging calls.
- Support store manager in driving sales, providing outstanding customer service, assist with staff supervision.
- Promoted from Sales Representative to Sales Supervisor in 2010.
Education
Bachelor of Science - Business Management, AACS Accreditation
Virginia State University
South Chesterfield, VASkills
- Performance Analysis
- Experience management
- Legal standards
- Building customized solutions
- Strong customer service skills
- Deliver results
- Excellent verbal, written and interpersonal communication skills
- Quick learner
- Good attention to detail and accuracy skills
- Knowledge and understanding of business banking and services
Additional Information
Volunteer work in the communities I serve:
• Shaping up the future kickback to school drive - Petersburg, VA
• Precious Hats for Precious Hearts - Bronx, NY
• Sleeping Mat for the Homeless - Glen Allen, VA
• Second to none school drive - Glen Allen, VA
Timeline
Small Business Premier III
Wells Fargo Bank, NA
08.2020 - Current
Inbound Sales Specialist
Wells Fargo Bank, NA
01.2018 - 08.2020
Retail Sales Supervisor
Verizon Wireless
08.2008 - 08.2014
Bachelor of Science - Business Management, AACS Accreditation
Virginia State University
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