Aquintia (Quin) Cooper
League City,TX
Summary
Talented Assistant Center Manager skilled in Plasma operational requirements and efficient at building and leading high-performance teams. Highly-qualified and experienced with 4 years of progressive leadership experience. Top-notch strengths in planning work and solving both routine and complex business problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Center Manager
CSL Plasma
Webster, TX
03.2024 - Current
- Resolve conflicts between customers and staff members in a professional manner.
- Has overall authority for center operations production goals Monitor net yields, and implement improvement plans as required.
- Manage all inventories to the optimum levels by maximizing efficiencies, customer service and minimizing investment
- Monitor Donor retention while ensuring efficient donor flow.
- Ensure compliance with all Company SOPs and applicable federal, state and local regulations
- Collaborate with Quality to ensure center complies with company, regulatory and customer requirements to safeguard the purity and efficacy of our product.
- Responsible for all aspects of financial oversight
- Develop and foster a center philosophy continuous improvement and support company values.
- Follow all EHS and OSHA policies and procedures.
Assistant Center Manager
CSL Plasma
Round Rock, United States of America
10.2022 - Current
- Monitor net yields and other KPI's per CSL Plasma company standards. Implementing improvement plans as required.
- Implement successful business strategies to increase revenue
- Independently determine center labor usage to meet business needs. Support meeting the established center production goals.
- Ensure efficient donor flow throughout the center. Identify problem areas and implement corrective action as needed.
- Ensure compliance with all Company SOPs and applicable federal, state and local regulations.
- Resolved escalated customer complaints in a timely manner.
- Follow all EHS and OSHA policies and procedures. In collaboration with center manager, ensure the center and all employees comply with OSHA regulations and training
Management Trainee
CSL Plasma
Round Rock, TX
05.2022 - 10.2022
- Maintained accurate records of team progress towards specified targets and goals.
- Liaised with management to learn and align company's strategies and values.
- Assist Center Management in ensuring Center is “inspection ready” at all times
- Created and Hosts workshops to improve phlebotomy techniques, and to give a better understanding on how to effectively run the Donor Floor area.
- Properly training newly hired staff in all areas of production/retraining staff in areas that management feels are needed
- Collaborate with Center Management to ensure the day-to-day activities of Center operations are in compliance
- Assist Center Management in ensuring Center is “inspection ready” at all times
Center Supervisor
CSL Plasma
Flint, United States of America
12.2020 - 05.2022
- In compliance with Standard Operating Procedures (SOPs), supervise center operations daily activities.
- Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations.
- Facilitate donor movement throughout the center minimizing wait and processing times.
- Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure and donor flow
- Adhere to and promote compliance to company policies and procedures.
- Conduct error investigations and develop recommendations for process improvement.
Phlebotomist/SR. Phlebotomist
CSL Behring
Flint, United States of America
01.2019 - 04.2022
- Obtained blood specimens by performing venipunctures and finger sticks
- Perform plasmapheresis machine set-up as per standard operating procedures (SOP)
- Perform donor disconnect to plasmapheresis machine
- Lab equipment calibrations
- Assist donors during moderate adverse event
- Record donor adverse reaction in Personal Data Assistant (PDA)
- Collect whole blood samples for testing
- Evaluate vein performance of the donor during plasma donation
Follow OSHA policies and procedures
Medical Assistant
Women's Health Center
Flint, United States of America
04.2015 - 06.2016
- Took readings for HA1C's on patients and documented onto their medical records.
- Drew blood samples for RH Factors also monitored and recorded vital signs onto their medical chart.
- Used Autoclave instruments and assisted during surgeries, sanitizing also disinfecting facility.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Education
Associate of Applied Science - Medical Assisting
Davenport University
Grand Rapids, MI06-2014
High School Diploma -
Northern High School
Flint, MI06-2009
Skills
- Marketing Knowledge
- Decision-Making Capabilities
- Facility Management
- Team Building Expertise
- Staff Training and Development
- Employee Engagement
- Operations Oversight
Affiliations
Phlebotomy Workshop
- Created and Implemented different techniques for the phlebotomy staff to obtain higher success rates. Hosting of a PowerPoint that I created on alarms and proper documentation. Educated staff on a more efficient way of running the Donor Floor area.
Certification
CPR BLS Certification
- Effective until 6-24-2024
Timeline
Center Manager
CSL Plasma
03.2024 - Current
Assistant Center Manager
CSL Plasma
10.2022 - Current
Management Trainee
CSL Plasma
05.2022 - 10.2022
Center Supervisor
CSL Plasma
12.2020 - 05.2022
Phlebotomist/SR. Phlebotomist
CSL Behring
01.2019 - 04.2022
Medical Assistant
Women's Health Center
04.2015 - 06.2016
Associate of Applied Science - Medical Assisting
Davenport University
High School Diploma -
Northern High School
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