Arabella Flores
San Bernardino,CA
Summary
Dynamic customer service professional with call center experience at Maxim Healthcare. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in data entry and proficient in Microsoft Excel, ensuring accurate documentation and compliance through HIPAA.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Maxim Healthcare
01.2025 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
Shift Leader
Carls Jr
09.2023 - 12.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
General Studies
Sierra High School
San Bernardino, CA05-2023
Skills
- Call center experience
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft outlook
Timeline
Customer Service Representative
Maxim Healthcare
01.2025 - Current
Shift Leader
Carls Jr
09.2023 - 12.2024
General Studies
Sierra High School
Similar Profiles
Cierra MingoCierra Mingo
Agency Nurse at Amergis Healthcare Staffing formerly Maxim HealthcareAgency Nurse at Amergis Healthcare Staffing formerly Maxim Healthcare
Benjamin RotenbergBenjamin Rotenberg
School Health Aide at Maxim Healthcare (Amergis Healthcare Staffing)School Health Aide at Maxim Healthcare (Amergis Healthcare Staffing)
Issac Ortega-ValenzuelaIssac Ortega-Valenzuela
Paraeducator, Special Education at Amergis Healthcare Services / Maxim HealthcareParaeducator, Special Education at Amergis Healthcare Services / Maxim Healthcare
Jessica LopezJessica Lopez
Registered Nurse at Maxim Healthcare/Wexford HealthcareRegistered Nurse at Maxim Healthcare/Wexford Healthcare
Christopher BermudezChristopher Bermudez
Electrical Helper at BCM ElectricElectrical Helper at BCM Electric