Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arabella Flores

San Bernardino,CA

Summary

Dynamic customer service professional with call center experience at Maxim Healthcare. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in data entry and proficient in Microsoft Excel, ensuring accurate documentation and compliance through HIPAA.

Overview

3
3
years of professional experience

Work History

Crew Member (Training to be Shift Lead)

Bakers
San Bernardino, CA
04.2026 - Current
  • Provide friendly and efficient customer service in a fast-paced bakery environment.
  • Prepare and package products while ensuring quality and freshness.
  • Maintain cleanliness and organization of the work area and equipment.
  • Support team members and assist in training new hires.
  • Learn and apply leadership skills to grow into a shift lead role.
  • Follow all safety and food handling guidelines.

Customer Service Representative

Maxim Healthcare
San Bernardino, CA
07.2025 - Current
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.

Shift Leader

Carl’s Jr
Highland, CA
09.2023 - 12.2024
  • Provided excellent customer service by greeting guests, taking orders, and resolving concerns promptly to ensure a positive experience.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Education

High School - General Studies

Sierra High School
San Bernardino, CA
05.2023

Skills

  • Call center experience
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft PowerPoint

Timeline

Crew Member (Training to be Shift Lead)

Bakers
04.2026 - Current

Customer Service Representative

Maxim Healthcare
07.2025 - Current

Shift Leader

Carl’s Jr
09.2023 - 12.2024

High School - General Studies

Sierra High School