Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Araceli Cardenas

Landis

Summary

Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.

Overview

14
14
years of professional experience

Work History

Team Lead

Bass Pro Shops
05.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Reviewed associate performance to identify training needs.
  • Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.

Sales Representative

Boost Mobile Store
09.2018 - 03.2019
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Quality Control Inspector

Newark Inc
08.2011 - 04.2013
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Education

GED -

Q-foundation
Charlotte, NC
01-2014

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Cash handling
  • Negotiation expertise
  • Team management
  • Data-driven decision making

Languages

Spanish
Full Professional

Timeline

Team Lead

Bass Pro Shops
05.2023 - Current

Sales Representative

Boost Mobile Store
09.2018 - 03.2019

Quality Control Inspector

Newark Inc
08.2011 - 04.2013

GED -

Q-foundation

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