Araceli Castrellon
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Home Depot
03.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Learned duties for various positions and provided backup at key times.
Assistant Manager
Honey Baked Ham
11.2020 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
ABC Adult School
Cerritos, CA10.2020
Skills
- Customer Service
- Reliability and punctuality
- Patience and composure
- Product and service knowledge
- Workload Management
- Task Delegation
- Hiring and Training
- Goal Setting
Additional Information
References
Brad Shaylor Emily Morales Natalie Solis
(714)423-3760 (424)224-0155 (424)224-8580
Timeline
Customer Service Cashier
Home Depot
03.2024 - Current
Assistant Manager
Honey Baked Ham
11.2020 - Current
High School Diploma -
ABC Adult School