Araceli Flores Martinez
Raleigh,NC
Summary
Strongly committed to provide the best care to patients with a friendly and professional attitude. Reliable Certified Nursing Assistant eager to bring forth time management and accessing patients needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tacos Mama Chava Inc.
Raleigh, NC
08.2020 - Current
- Generated repeat business through exceptional customer service and responded to customers concerns with friendly and knowledgeable service.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Responsible to schedule and coordinate catering events.
- Incorporated new ways of advertising which increased sales by 10% every three months.
Product Analyst
CrossRoads Nissan At Wake Forest
Wake Forest, NC
05.2018 - 08.2020
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Managed over 50 customer calls per day.
- Effective communication affected positively vehicle exchange team which allowed to reach top sales quarterly.
- Proficient Spanish language helped reach Hispanic community through Spanish commercials and in person interactions.
Server
Brio Tuscan Grille
Raleigh, NC
03.2015 - 05.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Multitask by giving greatest dining experience and kept up with side work throughout each shift.
Teller
Wells Fargo
Cary, NC
04.2016 - 05.2017
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Audited fellow teller currency to contribute to dual-control procedures.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
Pre-nursing - Science
Wake Technical Community College
Raleigh, NC01.2023
High School Diploma -
Millbrook High School
Raleigh, NC05.2014
Skills
- Customer Service
- Team Collaboration
- Problem Solving
- Detail-Oriented
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Bilingual
- Professional and Courteous
- Ability to multitask
- Leadership skills
Certification
- First Aid/CPR Certified
- NC Nurse Aid Certified Aug. 2021
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Tacos Mama Chava Inc.
08.2020 - Current
Product Analyst
CrossRoads Nissan At Wake Forest
05.2018 - 08.2020
Teller
Wells Fargo
04.2016 - 05.2017
Server
Brio Tuscan Grille
03.2015 - 05.2018
Pre-nursing - Science
Wake Technical Community College
High School Diploma -
Millbrook High School