ARACELI LIMA
AZUSA,US
Summary
Passionate about aesthetics and committed to joining a beauty company where I can grow and develop within the organization. Client-focused professional with over 6 years of customer service experience in hospitality and administrative roles. Skilled in creating a welcoming experience, building trust, and recommending services that best fit clients needs.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Express Income Tax
Van Nuys, US
01.2023 - Current
- Build strong client relationships by handling payments, resolving concerns, and ensuring a positive experience.
- Coordinated schedules to improve efficiency and client satisfaction.
- Guided clients through document preparation and completion, providing clear explanations to ensure understanding and smooth processing.
- Supported team collaboration and adapted to fast-changing schedules to maintain seamless operations.
- Conducted outreach calls to attract new clients, contributing to business growth.
Server & Cocktail Waitress
Gitana Restaurant
Burbank, US
07.2021 - 01.2023
- Delivered friendly, attentive service to create a welcoming guest experience.
- Handled payments and transactions with accuracy and professionalism.
- Anticipated client needs and recommended menu items, boosting sales and creating returning customers.
- Resolved conflicts quickly and effectively, maintaining a positive environment for guests and staff.
Customer Service Administrative Assistant
Soto's Pool Inc
Sylmar, US
03.2019 - 06.2021
- Assisted clients with scheduling, inquiries, and service needs, ensuring clear and professional communication.
- Maintained organized records and office systems, supporting efficiency and accuracy.
- Responded to client concerns with patience and professionalism, strengthening customer trust.
- Tracked and submitted employee timesheets to prepare for payroll processing.
Education
Lamination/ Tint/ Wax Course
LuxBrows By Lex
Studio City, CA08-2025
Some College (No Degree) - Full Body Sugaring Course
Relovi Sugaring
Pasadena, CA07-2025
Licensed Esthetician
Los Angeles College of Aesthetics
Los Angeles, CA10-2024
Some College (No Degree) - High School Diploma
AB Miller High School
Fontana 06-2019
Skills
- Client Care
- Relationship Building
- Service
- Sales
- Coachable
- Organization
- Adaptability
- Time Management
- Team Collaboration
- Communication
Languages
- English, Native
- Spanish, Highly proficient
References
- Ameer Aljanabi, Gitana Restaurant, 818-233-5645
- Christian Orozco, Express Income Tax, 310-920-1297
- Alma Hernandez, County of Riverside, ahernandez@rivco.org, 951-218-9944
Timeline
Administrative Assistant
Express Income Tax
01.2023 - Current
Server & Cocktail Waitress
Gitana Restaurant
07.2021 - 01.2023
Customer Service Administrative Assistant
Soto's Pool Inc
03.2019 - 06.2021
Lamination/ Tint/ Wax Course
LuxBrows By Lex
Some College (No Degree) - Full Body Sugaring Course
Relovi Sugaring
Licensed Esthetician
Los Angeles College of Aesthetics
Some College (No Degree) - High School Diploma
AB Miller High School
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