Brenda Gonzalez
Azusa
Overview
2
2
Languages
6
6
years of professional experience
Work History
Administrative Assistant
Emanate Health
Covina
07.2025 - Current
- Organized electronic and physical filing systems for enhanced accessibility and efficiency.
- Managed correspondence and communication between staff and external contacts to foster collaboration.
- Assisted in preparation of reports and presentations for departmental meetings to support decision-making.
- Managed inventory of office supplies to ensure availability and prevent shortages.
- Coordinated onboarding processes for new employees to enhance team integration.
- Greeted visitors professionally, addressing inquiries and directing them to appropriate personnel.
- Tracked client movement records, documenting times and locations for accountability. on and off unit by documenting times and destinations.
- Advocated for patient rights, providing guidance on navigating mental health systems.
Admissions Coordinator
Arbor Glen Care Center
Glendora
12.2024 - 07.2025
- Coordinated admissions processes for prospective residents at Arbor Glen Care Center.
- Facilitated communication between families and healthcare professionals to streamline admissions process.
- Conducted initial assessments to evaluate resident eligibility and needs.
- Streamlined application documentation to enhance admission experience.
- Ensured accuracy of admissions data and resident information systems for compliance and efficient processing.
- Maintained accurate records of admissions data and resident information systems.
- Resolved issues related to admissions promptly, ensuring smooth operations.
- Addressed and resolved admissions issues promptly to maintain operational continuity.
Unit Secretary, Behavior Health
Emanate Health
Covina
07.2022 - 12.2024
- Coordinated communication between healthcare staff and patients effectively.
- Processed incoming calls and directed inquiries to appropriate departments promptly.
- Supported patient admissions by collecting necessary information and verifying details.
- Provided patient information to facilitate timely admissions and discharges.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Ensured compliance with HIPAA regulations pertaining to the privacy of protected health information.
- Assisted with administrative tasks, including filing and data entry for patient information.
- Monitored and reported changes in client behavior to healthcare staff.
- Organized front desk area to maintain neatness and efficiency.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Prepared documents for signature by physicians or other authorized personnel.
- Assisted clients with daily living activities and personal care needs.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Documented client movement in and out of the unit to ensure safety. on and off unit by documenting times and destinations.
- Monitored unit supply levels and notified management of ordering needs.
- Provided excellent service to patients through personable communication.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
PBX Operator
Aurora Charter Oak Hospital
Covina
09.2020 - 07.2022
- Managed emergency calls, ensuring prompt communication with medical staff.
- Operated multi-line phone system for incoming and outgoing calls.
- Answered incoming calls promptly to assist customers with their inquiries. With a friendly and polite a friendly and polite approach to engage callers and deliver exceptional customer service.
- Maintained accurate records of calls and messages received.
- Trained new staff on PBX system operations and protocols to ensure smooth onboarding.
- Provided training and coaching to new PBX operators.
- Coordinated interdepartmental communication, improving workflow efficiency across departments.
- Troubleshot basic technical issues related to phone systems and reported any major problems immediately.
- Recorded messages from callers and relayed them to the appropriate personnel in a timely manner.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
- Assisted patients and visitors with inquiries and directions.
- Provided support during hospital events by managing phone traffic.
- Collaborated with security to address safety concerns reported by callers.
- Developed and updated business phone directory to reflect current employees and other changes.
- Identified potential customer needs and offered additional services when applicable.
Education
High School Diploma -
Azusa High School
Azusa, CA06-2016
Skills
- Office management
- Data entry
- Recordkeeping
- Record keeping
- Microsoft Excel proficiency
- Microsoft Word expertise
- Office supply management
- Inventory supplies management
- Client communication
- Customer service
- Project planning
- Time management
- Prioritization skills
- Complex problem solving
- Critical thinking
- Verbal communication
Languages
English
Professional
Spanish
Professional
Timeline
Administrative Assistant
Emanate Health
07.2025 - Current
Admissions Coordinator
Arbor Glen Care Center
12.2024 - 07.2025
Unit Secretary, Behavior Health
Emanate Health
07.2022 - 12.2024
PBX Operator
Aurora Charter Oak Hospital
09.2020 - 07.2022
High School Diploma -
Azusa High School