Araceli Lozano
Kennewick
Summary
Professional with experience in office management and administrative support, adept at recruiting, onboarding, and training new employees. Managed front desk operations, ensuring efficient visitor interactions and effective communication within the team. Provided comprehensive administrative assistance to management, including report preparation and general bookkeeping tasks. Demonstrated strong problem-solving skills by resolving customer inquiries and maintaining positive client relationships while monitoring payments due.
Overview
6
6
years of professional experience
Work History
Office Manager
Tricities Infusion and Wellness Clinic
Kennewick
02.2024 - Current
- Assisted in recruiting, onboarding and training new employees.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided administrative support to management team including preparing reports and presentations.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
- Maintained current CPT, HCPCS codes library as well as ICD-9, 10 CM diagnostic codes.
- Submitted claims to insurance companies electronically or by mail.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered phones promptly and directed calls appropriately.
Optometric Technician
Center Vision Clinic
Kennewick
01.2023 - 02.2024
- Administered diagnostic tests such as ophthalmoscopy, tonometry, and pachymetry.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
- Maintained a clean work environment by sterilizing instruments after each use.
- Verified prescriptions written by doctors prior to filling orders.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
- Educated patients about the importance of regular eye exams and preventive care measures.
Pharmacist Assistant
Reliance Pharmacy
Kennewick
04.2022 - 02.2023
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
- Provided guidance on the selection of over-the-counter medications and supplements.
- Adhered to all legal requirements relating to the safe dispensing of medication.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Organized and maintained patient profiles in the computer system.
- Verified accuracy of medication orders and entered data into pharmacy system.
Server
IHOP
Kennewick
08.2019 - 04.2022
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Ensured that all orders were taken correctly and in a timely manner.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Education
High School Diploma -
Kamiakin High School
Kennewick, WA06-2019
Associate of Arts -
Columbia Basin College
Pasco, WASkills
- Employee training
- Insurance claims
- Medical coding
- Data entry
- Time management
- Team collaboration
- Effective communication
- Problem solving
References
References available upon request.
Timeline
Office Manager
Tricities Infusion and Wellness Clinic
02.2024 - Current
Optometric Technician
Center Vision Clinic
01.2023 - 02.2024
Pharmacist Assistant
Reliance Pharmacy
04.2022 - 02.2023
Server
IHOP
08.2019 - 04.2022
High School Diploma -
Kamiakin High School
Associate of Arts -
Columbia Basin College