Araceli Murillo
El Paso
Summary
Results-driven collections professional with 8+ years of financial services experience, including
delinquent loan management, skip tracing, payment negotiations, and loss mitigation. Proven success
managing high-volume portfolios while maintaining regulatory compliance (BSA, AML, MIP, OFAC).
Strong analytical ability to assess member financial situations, recommend solutions, and consistently
meet recovery targets.
Overview
16
16
years of professional experience
Work History
Data Conversion Support Specialist
GECU
El Paso, TX
11.2025 - Current
- Supported core system conversion impacting thousands of member loan and deposit accounts.
- Ensured 99%+ data accuracy through detailed validation and reconciliation processes.
- Maintained strict compliance with BSA, AML, MIP, and OFAC regulations.
- Collaborated cross-functionally to resolve account discrepancies affecting member services.
Collection Representative I
Firstlight Federal Credit Union
El Paso, TX
02.2024 - 01.2025
- Used probing techniques to determine debtors' reasons for delinquency.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
Customer Service Representative
Charter Spectrum
El Paso
01.2023 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Investigated and resolved accounting, service and delivery concerns.
Data Entry Clerk
Conduent / U.S Bank
El Paso, TX
10.2017 - 12.2022
- Executed data verification to ensure expedient error detection.
- Identified, corrected and report data entry errors.
- Identified and resolved system and account issues.
- Completed data entry and database updates with a focus on accuracy and efficiency.
- Communicated with coworkers regarding deadlines and project milestones.
Business Office Assistant
St Giles Nursing And Rehabilitation Center
El Paso, TX
09.2016 - 02.2017
- While in St Giles for a short period I was so fortunate to be part of multiple departments.
- I was first hired to the collections department where it was only myself and my reporting manager to tend to all collection's efforts in two Nursing home facilities.
- While in collections I was able to contribute as a front desk receptionist while still multitasking my current role in the collections department.
- From here I had the privilege to be promoted to Business Office Assistant where I was in training and well unfortunately the company went through the process of new ownership.
Loan Processor
Coastal Credit L.L.C
El Paso, TX
11.2014 - 06.2015
- Served as primary Loan Processor and main cashier, managing daily financial transactions with accuracy and compliance.
- Led collections efforts for 200+ past-due accounts while handling ongoing daily account activity.
- Maintained strict confidentiality of sensitive client information and financial records.
- Managed front desk operations, welcomed clients, and directed incoming calls and inquiries.
- Collaborated with team members to ensure operational efficiency and high-quality client service.
- Provided client support and assisted with administrative and customer service functions as needed.
Front Desk Receptionist
Bestway Autos
El Paso, TX
08.2010 - 11.2014
- Greeted and assisted clients while managing front desk operations and multi-line phone system.
- Scheduled appointments and maintained daily, weekly, and monthly calendars for staff and management.
- Responded to payroll and timekeeping inquiries with accuracy and professionalism.
- Resolved customer concerns and escalated issues when necessary.
- Monitored office inventory and submitted vehicle purchase orders.
- Prepared and distributed reports, maintained records, and managed incoming/outgoing mail.
- Generated inventory reports for used vehicles across sister locations and auction purchases.
- Assisted Finance and Service Departments with vehicle documentation and maintained vehicle key inventory.
Education
GED -
El Paso Community College
El Paso, TXSkills
Delinquent Loan Collections & Recovery
Queue & Portfolio Management (200 Accounts)
Skip Tracing & Collateral Review
Payment Negotiation & Financial Counseling
Account Lockouts & Loss Mitigation
Charge-Off & Repossession Recommendations
Regulatory Compliance (BSA, AML, MIP, OFAC)
Call Center Productivity (100–130 Calls Daily)
Loan Application Processing & Referrals
Microsoft Office & Financial Data Systems
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Data Conversion Support Specialist
GECU
11.2025 - Current
Collection Representative I
Firstlight Federal Credit Union
02.2024 - 01.2025
Customer Service Representative
Charter Spectrum
01.2023 - 10.2023
Data Entry Clerk
Conduent / U.S Bank
10.2017 - 12.2022
Business Office Assistant
St Giles Nursing And Rehabilitation Center
09.2016 - 02.2017
Loan Processor
Coastal Credit L.L.C
11.2014 - 06.2015
Front Desk Receptionist
Bestway Autos
08.2010 - 11.2014
GED -
El Paso Community College