ARACELI RINCON
Houston,Texas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator and consistently focused on achieving results through efficient and empathetic service.
Overview
17
17
years of professional experience
Work History
Patient Advocate
Texas Children’s Hospital
Houston, TX
05.2017 - 10.2024
- Communicate with patients and families to proactively problem solve and provide emotional support
- Collaborate with Hospital departments, physicians, and administration to find resolutions
- Document daily work and provide appropriate reporting and/or resolution letters
- Built trusting relationships with patients and families through active listening, and empathy.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
Patient Access Representative
Texas Children’s Hospital
Houston, TX
09.2007 - 02.2015
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all registration interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
GED -
Texas Certificate of High School Equivalence
Houston, TXSkills
- Proactive problem-solving
- Customer service
- Friendly and outgoing
- Team collaboration
- Customer follow-up
- Flexible schedule
- Calm and effective under pressure
- Building rapport and credibility
Languages
Spanish
Native or Bilingual
Timeline
Patient Advocate
Texas Children’s Hospital
05.2017 - 10.2024
Patient Access Representative
Texas Children’s Hospital
09.2007 - 02.2015
GED -
Texas Certificate of High School Equivalence