Araceli Rojas
Nampa,ID
Summary
Detail-oriented financial services associate experienced in account support, customer communication, and problem resolution. Skilled in balancing customer needs with compliance standards while maintaining a positive service experience.
Overview
10
10
years of professional experience
Work History
Collections Agent
Citi Bank
05.2022 - Current
- Manage inbound and outbound calls efficiently
- Acknowledge and empathize with customers by actively listening to their needs
- Provide solutions to help customers resolve their past due statuses
- Maintaining updated knowledge on policies to keep up with compliance
- Work on improving my overall goals every month to meet/exceed expectations.
Packager
Image National Signs
06.2020 - 05.2022
- Final assembly for LED signs
- Inspect and test product before being packaged to ensure quality and accuracy
- Inform upper management and engineers of any discrepancies
- Fix any imperfections
- Organize and package signs in crates
- Worked with team managing products to be completed by date and time necessary for shipment.
Manager
World Finance
03.2018 - 02.2020
- Review, underwrite, and make final decisions on loan applications based on creditworthiness and ability for repayment
- Managed escalated client concerns with professionalism
- Trained new staff and provided support across offices
- Filed basic tax returns
- Help team complete everyday tasks and maintain clean work environment
BSR
World Finance
12.2015 - 03.2018
- Assisting clients with credit applications
- Verify new applicants employment and addresses
- Calling and collecting past due accounts
- Processing payments over the phone and in person
- Filing basic tax returns
- Maintain clean work area
Education
High School Diploma - undefined
Nampa Senior High School
Skills
- Computer Proficiency (ten key touch, typing words per minute, etc)
- Word, Excel, Teams, Outlook, etc
- Linguistic Abilities (speak fluent Spanish, translating skills)
- Office Procedures (answering phone, familiar with faxing, printing, scanning, etc)
- Customer Service Skills
- Quick at learning/Adapting
Languages
Spanish
Native or Bilingual
Timeline
Collections Agent
Citi Bank
05.2022 - Current
Packager
Image National Signs
06.2020 - 05.2022
Manager
World Finance
03.2018 - 02.2020
BSR
World Finance
12.2015 - 03.2018
High School Diploma - undefined
Nampa Senior High School