Araceli Silverio Matias
Norwalk,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Onboarding Specialist
Xe Money Transfer
Irvine, CA
03.2022 - 01.2024
- Coordinated with various departments to ensure smooth transition into the organization.
- Oversaw necessary onboarding activities, addressing questions to speed up process.
- Work directly with the client to ensure onboarding process went smoothly.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Customer Service Representative
Ria Money Transfer
Buena Park, CA
10.2016 - 03.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Medical Assistant
UEI College - Cerritos
Cerritos, CA06-2016
Skills
- Policy Understanding
- New Hire Onboarding
- Procedure Compliance
- Problem Solving
- Active listening
- Negotiation
- Written and Oral communication
- Customer Service
- Goal Setting
- Self Motivation
- Multitasking
- Adaptability
- Task Prioritization
Languages
Spanish
Professional
Timeline
Onboarding Specialist
Xe Money Transfer
03.2022 - 01.2024
Customer Service Representative
Ria Money Transfer
10.2016 - 03.2022
Medical Assistant
UEI College - Cerritos
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