Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesAssociate

Araceli Zermeno

Amarillo,TX

Summary

Driven professional with a proven track record in customer service and teamwork, honed at Reruns & Accessories and Praire House Living Center. Excelled in enhancing customer satisfaction and patient care, demonstrating exceptional problem-solving and time management skills. Achieved significant improvements in client service, fostering repeat business and reducing fall incidents through effective collaboration and safety measures. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Nursing position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Frost Bites
09.2018 - 02.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Responded to customer requests for products, services, and company information.

Certified Nursing Assistant

Praire House Living Center
05.2020 - 01.2021
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

Sales Associate

Reruns & Accessories
01.2021 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Bachelor of Science - Nursing

West Texas A&M University
Canyon, TX
12.2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Client Service
  • Bilingual- Spanish

Certification

  • Cardiopulmonary Resusitation Certification

Timeline

Sales Associate

Reruns & Accessories
01.2021 - 05.2022

Certified Nursing Assistant

Praire House Living Center
05.2020 - 01.2021

Customer Service Representative

Frost Bites
09.2018 - 02.2020

Bachelor of Science - Nursing

West Texas A&M University

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Araceli Zermeno