Aracely Espinoza
San Diego,CA
Summary
Patient service professional with strong experience in registration, insurance verification, and appointment coordination. Known for HIPAA compliance, customer service, and accurate front-office support that improves patient access and daily workflow.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Patient Service Representative
San Ysidro Health
Chula Vista, California
2022.10 - Current
- Facilitated patient registration at San Ysidro Health Community Clinic using electronic health records to enhance the patient intake process.
- Scheduled appointments and follow-up visits for primary care and specialty services.
- Verified insurance coverage and updated demographic details in patient records.
- Supported hospital and clinic operations through strong customer service skills and comprehensive system knowledge to ensure seamless patient experiences.
- Participated in team meetings, sharing insights and strategies that improved patient access services.
Head Receptionist
Western Dental & Orthodontics
Chula vista , CA
2020 - 2021
- Answered calls and scheduled appointments for general and specialty treatments.
- Managed patient check-in and check-out in dental and orthodontic front office.
- Collected copays and explained billing information to patients.
- Conducted training sessions for new reception staff at Western Dental & Orthodontics, focusing on front desk procedures.
- Prepared correspondence and reports using Microsoft Office applications.
Sales Associate
Hollister.Co
San Ysidro, California
2019 - 2021
- Greeted customers and delivered friendly service on Hollister sales floor.
- Assisted shoppers with fitting room selections and product questions.
- Communicated product knowledge and promoted current store promotions.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back changes.
- Folded and displayed clothing to support brand presentation standards.
Sales Representative
Payless Shoes
Chula Vista, California
2018 - 2019
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
- Recommended footwear and accessories based on customer needs and store promotions.
- Welcomed customers into store and provided shoe fitting support at Payless Shoes.
- Helped customers with inquiries with returns, exchanges, and product questions.
- Followed loss prevention procedures and monitored inventory security.
Education
High School Diploma -
Chula Vista Highschool
Chula Vista, CA2018-06
Skills
- Patient registration
- Insurance verification
- Insurance verifying
- Medical billing
- Insurance billing
- Appointment coordination
- Appointment confirmation
- Patient financial counseling
- Patient flow management
- Telehealth support
- Epic charting
- Office administration
- Workflow optimization
- Customer service
- Effective communication
- Verbal and written communication
- Conflict resolution
- Team collaboration
- Time management
- HIPAA compliance
- Insurance billing
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Patient Service Representative
San Ysidro Health
2022.10 - Current
Head Receptionist
Western Dental & Orthodontics
2020 - 2021
Sales Associate
Hollister.Co
2019 - 2021
Sales Representative
Payless Shoes
2018 - 2019
High School Diploma -
Chula Vista Highschool