Aracely Nieto
Odessa
Summary
Store Manager with extensive experience at AutoZone, excelling in inventory management and team leadership. Proven track record in enhancing customer satisfaction and optimizing sales through effective training and conflict resolution. Adept at analyzing sales data to drive profitability and implementing strategies that elevate store performance.
Overview
13
13
years of professional experience
Work History
Store Manager
AutoZone
Odessa
09.2021 - Current
- Managed daily store operations and supervised team of associates.
- Ensured compliance with company policies and safety regulations.
- Trained staff on customer service standards and product knowledge.
- Analyzed sales reports to identify trends and optimize merchandising strategies.
- Developed work schedules to ensure adequate staffing during peak hours.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Developed strategies to maximize sales and profitability.
Assistant Store Manager
AutoZone
Odessa
01.2020 - 09.2021
- Managed inventory to ensure optimal stock levels and minimize discrepancies.
- Delegated tasks effectively to enhance team productivity and streamline operations.
- Oversaw store operations to maintain high standards of customer service and efficiency.
Parts sales
Oreillys Auto Parts
Odessa
07.2019 - 12.2019
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
Assistant Store Manager
Wingstop Restaurant
El Paso
03.2019 - 07.2019
- Oversaw inventory management and ensured stock levels met demand.
- Maintained cleanliness and organization of the dining area and kitchen.
- Resolved customer complaints and ensured satisfaction through effective communication.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Parts Manager
AutoZone
Odessa
07.2017 - 03.2019
- Managed inventory levels for automotive parts and accessories in a retail environment.
- Trained staff on product knowledge and effective sales techniques for increased performance.
- Resolved customer inquiries and complaints regarding parts availability and services offered.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Developed and maintained positive working relationships with co-workers.
- Utilized strong multitasking skills to handle simultaneous customer calls and inquiries with professionalism.
- Count tills.
- Prepare deposits.
- Inventory management: filling and stocking shelves where they appeared to be empty.
- Open/close store.
- Ensure everyone completed daily tasks.
Manager
Whataburger Restaurants L&c
Odessa
06.2015 - 07.2017
- Provided excellent customer service and addressed inquiries promptly.
- Handled cash, credit, and debit payments accurately.
- Assisted in training new cashiers on policies and procedures.
- Supervised daily operations ensuring smooth restaurant workflow and customer satisfaction.
- Trained and mentored new team members on service standards and procedures.
- Enforced health and safety regulations to ensure a safe dining environment for guests.
- Conducted regular performance evaluations to enhance team productivity and morale.
- Monitored staff performance and addressed issues.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Received and tracked incoming inventory shipments.
- Conducted regular inventory checks for supplies.
cashier/cook
Dairy Queen
Odessa
04.2013 - 06.2015
- Processed customer transactions accurately and efficiently at a fast-paced food establishment.
- Maintained cleanliness and organization of the checkout area during busy shifts.
- Managed cash register operations, including handling cash, credit, and gift card payments.
- Collaborated with team members to ensure timely service during peak hours.
- Provided friendly and attentive service to enhance the overall customer experience.
- Trained new cashiers on operational procedures and customer service standards.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Prepared food items following standardized recipes and safety guidelines.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Resolved customer complaints regarding food quality or services provided.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
Server
Lincoln Tower Retirement Home
Odessa
10.2012 - 04.2013
- Served meals to residents in a timely and courteous manner.
- Assisted in setting up dining areas before meal service.
- Maintained cleanliness of dining space during and after meals.
- Collaborated with kitchen staff to ensure food quality and presentation.
- Responded promptly to resident requests and dietary needs.
- Engaged residents in friendly conversation during meal times.
- Monitored resident satisfaction and reported concerns to management.
- Followed health and safety protocols during food handling and service.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
Education
ODESSA HIGH SCHOOL
Odessa, TXSkills
- Inventory management
- Visual merchandising
- Customer relationship management
- Sales analysis
- Staff training
- Employee recruitment
- Cash handling
- Effective communication
- Conflict resolution
- Team leadership
- Team motivation
- Work Planning and Prioritization
- Employee scheduling
- Promotional planning
- Problem-solving
- Customer relations
- Friendly and positive
Timeline
Store Manager
AutoZone
09.2021 - Current
Assistant Store Manager
AutoZone
01.2020 - 09.2021
Parts sales
Oreillys Auto Parts
07.2019 - 12.2019
Assistant Store Manager
Wingstop Restaurant
03.2019 - 07.2019
Parts Manager
AutoZone
07.2017 - 03.2019
Manager
Whataburger Restaurants L&c
06.2015 - 07.2017
cashier/cook
Dairy Queen
04.2013 - 06.2015
Server
Lincoln Tower Retirement Home
10.2012 - 04.2013
ODESSA HIGH SCHOOL