Arafat Sultana
Manassas,VA
Summary
Trustworthy and dedicated associate with 1 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
12
12
years of professional experience
Work History
Customer Service Cashier
Ross Stores
11.2012 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Sales Associate
Sears
04.2014 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
GED -
AAPC
High School Diploma -
Feni Government College
Bangladesh02.2011
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Cash Management
- Product Knowledge
Languages
Bengali
Full Professional
Hindi
Full Professional
Timeline
Sales Associate
Sears
04.2014 - 02.2020
Customer Service Cashier
Ross Stores
11.2012 - Current
GED -
AAPC
High School Diploma -
Feni Government College