Arais Gomez
Public Service
Palos Heights,IL
Summary
Bilingual Public Service Clerk with advanced-level Spanish skills. Offering over 10 years experience in providing public assistance. Adept with handling the public in a respectful and courteous manner, facilitates escalated problems and provides interpretive services to facilitate application processes. Hardworking, organized and committed to achieving excellence in all tasks.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Public Service Clerk
Illinois Secretary Of State
Orland Park, IL
08.2018 - Current
- Performed routine data entry & document management.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
Bank Teller
Bank Of America
Westmont, IL
07.2017 - 07.2018
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Teller
Barr Management
Chicago, IL
03.2015 - 07.2017
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
Education
Certified Nurse Assistant - Nursing Assistance
Moraine Valley Community College
08.2014 - 06.2015
Skills
Professionalism
Efficiency
Organization
Verbal and Written Communication
Problem Solving
Multi-Tasking
Data-Entry
Timeline
Public Service Clerk
Illinois Secretary Of State
08.2018 - Current
Bank Teller
Bank Of America
07.2017 - 07.2018
Teller
Barr Management
03.2015 - 07.2017
Certified Nurse Assistant - Nursing Assistance
Moraine Valley Community College
08.2014 - 06.2015