Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Quote
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Dwayne Ross

San Francisco,CA

Summary

Dedicated and compassionate individual committed to supporting all persons in recovery and promoting wellness. Strong communication, organization, and interpersonal skills contribute to creating a welcoming and efficient environment at any site.

Overview

7
7
years of professional experience

Work History

Public Service Clerk

City of San Francisco
San Francisco, CA
03.2023 - Current
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.
  • Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
  • Guided clients through transition to independent living within community.
  • Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
  • Maintained community outreach and public relations programs to strengthen relationships with general public.

Front of House Floor Manager

Resturant Depot
San Francisco, CA
01.2021 - 02.2023
  • Resolved customer complaints or escalated them as necessary for further resolution.
  • Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Improved customer service ratings by developing strong knowledge of company's products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Warehouse Supervisor

Trove
Brisbane, CA
11.2017 - 12.2020
  • Ensured appropriate staffing levels to meet production demands.
  • Maintained and updated inventory records accurately.
  • Monitored warehouse operations to ensure accuracy and efficiency.
  • Resolved customer inquiries regarding order status or delivery issues promptly.
  • Provided leadership to motivate staff members to achieve performance goals.
  • Enforced company policies related to employee conduct in the workplace.
  • Addressed any problems that may arise during day-to-day operations in a timely manner.

Education

Bachelor of Science - Psychology & Counseling

Grand Canyon University/Online
Phoenix, AZ

Skills

  • Effective Communication
  • Dispute Resolution
  • Customer Service
  • Computer Literacy
  • Problem-solving aptitude
  • Adaptability and Flexibility
  • Telephone Etiquette
  • Telephone skills
  • Continuous Improvement

Timeline

Public Service Clerk

City of San Francisco
03.2023 - Current

Front of House Floor Manager

Resturant Depot
01.2021 - 02.2023

Warehouse Supervisor

Trove
11.2017 - 12.2020

Bachelor of Science - Psychology & Counseling

Grand Canyon University/Online

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

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Dwayne Ross