Aramis Maldonado
Orlando,Florida
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Along with telephone etiquette and demonstrated ability to achieve patient and customer care through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
AdventHealth
Orlando, FL
03.2024 - Current
- Supported office staff and operational requirements with administrative tasks
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments
- Transcribed phone messages and relayed to appropriate personnel
- Maintained current and accurate medical records for patients
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Checked patient insurance, demographic, and health history to keep information current
- Helped patients complete necessary medical forms and documentation
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages
Gymnastics Coach
Orlando Metro Gymnastics
Orlando, FL
02.2023 - 02.2024
- Collaborated with coaches, students, and administrators to run high-quality program
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage
- Developed lesson plans and routines for individual students to meet personal goals and abilities
Team Member
Chick-fil-A
Orlando, FL
10.2022 - 01.2023
- Addressed and resolved customer complaints in polite and professional manner
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Maintained productive, efficient approach to all tasks
- Worked different stations to provide optimal coverage and meet production
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL04-2024
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- Patient relations
- Documentation
- Billing support
- Workflow optimization
- Microsoft office
- Patience and composure
- Customer focus
- Problem-solving
- Relationship building
- Excellent communication skills
- Adapt to diverse groups
Hobbies
- Music Production
- Tech
- Music Business
- Reading
Timeline
Medical Receptionist
AdventHealth
03.2024 - Current
Gymnastics Coach
Orlando Metro Gymnastics
02.2023 - 02.2024
Team Member
Chick-fil-A
10.2022 - 01.2023
High School Diploma -
Dr. Phillips High School