Diaynara Perales
San Marcos,TX
Summary
Dynamic leader with a proven track record at Reebok Outlet, enhancing team productivity and customer satisfaction through effective staff management and problem-solving. Skilled in inventory control and relationship building, I excel in fostering team unity and driving goal-oriented results. Demonstrated ability to mentor staff, ensuring professional growth and operational excellence. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
5
5
years of professional experience
Work History
Supervisor
Reebok Outlet
10.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Sales Associate
Nike Factory Outlet
10.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Server
Coronado Country Club
05.2020 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Barista
Spasso Cafe and Gelato
06.2019 - 08.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Education
Bachelor of Science - Education
Texas State University
San Marcos, TX12-2024
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Staff Discipline
- Staff Development
- Time Management
- Team building
- Active Listening
- Professionalism
- Relationship Building
FIELD EXPERIENCE
Field Experience, Eighth Grade - 40 Students 02/2024- 05/2024
- Observed an Eighth Grade classroom and helped plan lessons.
- Provided assistance to students who needed help in the classroom.
- Helped teacher make anchor charts for the classroom.
STUDENT TEACHING
Fourth Grade Student Teacher- Mendez Elementary School, San Marcos, TX 08/2024- Ongoing
- Working with 44 students, including including 8 with Individualized Education Program (IEP) designations.
- Creating lesson plans for all blocks and teaching all 44 students about English Language Arts.
- Station teaching in small stations of 6 students and rotating the stations.
- Teaching specific ELA focused lesson plans to students.
- Providing assistance for students and teachers in carpool duties, recess duties, lunch duties, and bus duties.
- Providing assistance for CT in classroom with grading and lesson planning.
Timeline
Supervisor
Reebok Outlet
10.2021 - Current
Sales Associate
Nike Factory Outlet
10.2020 - 04.2021
Server
Coronado Country Club
05.2020 - 08.2020
Barista
Spasso Cafe and Gelato
06.2019 - 08.2020
Bachelor of Science - Education
Texas State University
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