Arcenia Rodriguez
Fort Lauderdale,FL
Summary
Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.
Polished and professional type team member skilled at counting money, processing payments and building relationships with patrons. Precisely handle all funds to maximize accounting accuracy and meet strict industry compliance standards. Courteous and respectful with guests to maximize loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service (Dispatcher)
Prime Flight Aviation
Fort Lauderdale, FL
10.2024 - 10.2024
- A flight dispatcher spends a good amount of time during a shift communicating back and forth between several pilots on the flights they are monitoring.
- Dispatchers have to tell their pilots navigation information and relay flight plan guidelines in order to ensure safe travels.
- Collaborated with team members to identify effective strategies for resolving complex issues.
Customer Service (Dispatcher)
ABM Industries
Fort Lauderdale, FL
05.2022 - 10.2024
- A flight dispatcher (also known as an airline dispatcher or flight operations officer) assists in planning flight paths, taking into account aircraft performance and loading, enroute winds, thunderstorm and turbulence forecasts, airspace restrictions, and airport conditions.
- Dispatchers also provide a flight following service and advise pilots if conditions change.
- Dispatchers must have excellent problem-solving skills, and they need to be able to stay calm under pressure.
Customer Service (Supervisor)
DAS Direct Airline Services
Fort Lauderdale, FL
11.2019 - 05.2022
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Assisting you from the terminal entrance (or vehicle drop-off point) to the gate location where your flight is departing, including the security checkpoint, and onto the aircraft to your seat.
- Helping the team understand performance targets and goals.
Cashier
Marathon Gas Station
Tavernier, Florida
06.2018 - 07.2019
- Issued receipts, refunds, credits or change due to customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cashier Food Prep
Charley's Philly Steaks
Orlando, Florida
02.2016 - 08.2017
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Offering support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Rotated stock items and ingredients to maintain efficiency and freshness.
Education
High School Diploma -
Northeast High School
Fort Lauderdale, FL06-2017
Skills
- Customer Service
- Customer Assistance
- Dispatcher
Timeline
Customer Service (Dispatcher)
Prime Flight Aviation
10.2024 - 10.2024
Customer Service (Dispatcher)
ABM Industries
05.2022 - 10.2024
Customer Service (Supervisor)
DAS Direct Airline Services
11.2019 - 05.2022
Cashier
Marathon Gas Station
06.2018 - 07.2019
Cashier Food Prep
Charley's Philly Steaks
02.2016 - 08.2017
High School Diploma -
Northeast High School