Archana Kumari
Edison,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
AIIMS Hospital
01.2007 - 08.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Representative
Ranchi University
09.2004 - 06.2006
- Managed daily school activities, overseeing scheduling, staffing, and facility maintenance tasks to ensure smooth operations.
- Met with parents of prospective students to discuss student needs and school offerings.
- Boosted student enrollment rates with strategic marketing initiatives and community outreach programs.
- Developed talent acquisition strategies to attract highly qualified educators for various positions within the school system.
Education
Bachelor of Science - Zoology Hons
J.N College Dhurwa Ranchi
Jharkhand IndiaNo Degree - Teaching English As A Second Language (ESL)
UCEDA
Passaic, NJ01.2025
Skills
- Call center experience
- Teamwork and Collaboration
- Attention to Detail
- Following Directions
- Customer Service
- Flexible Schedule
- Punctual and Reliable
- Adaptability and Dependability
- Basic Math
Languages
Hindi
Native or Bilingual
Timeline
Customer Service Representative
AIIMS Hospital
01.2007 - 08.2017
Customer Service Representative
Ranchi University
09.2004 - 06.2006
Bachelor of Science - Zoology Hons
J.N College Dhurwa Ranchi
No Degree - Teaching English As A Second Language (ESL)
UCEDA