Archange Komoko Maradas

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Answer in coming calls from customers
• Process ups orders as well as fedex orders

Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Coordinated with logistics department to expedite shipping for urgent customer orders.
• Collaborated with product team to communicate customer feedback, resulting in product enhancements.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Maintained detailed log of activities and incident
• coordinate with safety teams to ensure compliance with fire safety regulations