Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Languages
Timeline
Generic

ARCO BORDAYO

Minneapolis,MN

Summary

Seeking a position of challenge and service in a professional environment that makes the best possible use of my acquired skills, creativity, and enthusiasm.

Fluent in Spanish: speak, read, write, translate and interpret. Able to successfully manage a wide range of special projects, tasks, and responsibilities while maintaining a positive and up-beat attitude. Exceptional communicator in person, on the phone or by email while having excellent rapport with people from diverse multicultural and socio-economic backgrounds. Able to identify opportunities, develop focus and provide effective business solutions. Computer experience includes use of Word, WordPerfect and Windows, SpreadSheet, Excel, Outlook.

Overview

7
7
years of professional experience

Work History

Assistant Service Center Manager

Valvoline Instant Oil Change
12.2021 - 06.2024
  • Handle everyday responsibilities as MOD (Manager on Duty)
  • In charge of opening and closing store, accounting for all cash on hand and making bank deposits every day
  • Account for all inventory on a weekly basis as to ensure product on hand vs product ordered
  • Placed orders for oil, air filters, cabin air filters etc
  • Anything store needed
  • Set schedule on a weekly basis as to adhere to labor vs hour demand as well based on projected forecast
  • This data is provided by Valvoline Corporate
  • Make sure a team of 5 - 8 adhere to Valvoline Super Pro process as to provide the best customer service experience as possible and ensure organization and cleanliness of store
  • It is important to stick to the process as to avoid claims
  • Assist in developing a strong core of team members to get cars in and out in a timely and orderly fashion
  • Handle any escalated customer service related issues
  • Excelled in training other technicians on how to upsell/provide other services such as radiator flushes, transmission flushes, differential/transfer case flushes, A/C recharge services, air filters, cabin air filters, wipers
  • Able to perform all duties mentioned along with everyday oil changes while maximizing sales

Customer Service Representative

Shorewood Liquor
09.2021 - 12.2021
  • In charge of all inventory coming in and out of store
  • Made sure inventory room was as organized as possible as to account for all product
  • Placed orders based on store needs (craft beer, liquor, wine etc.)
  • Handled any escalated situation via in person or over the phone
  • Ensured the store was as presentable as can be
  • This meant taking the time to walk through the store and making sure shelves were stocked and labeling/branding was facing the right direction

Customer Service Representative

Haskells Wine & Spirits
06.2020 - 11.2020
  • Handled all front house customer service
  • Assisted with in house transfers based on customer request
  • If another store had something that my store did not, we set up an electronic request to bring the product to the store
  • Important for inventory purposes
  • Handled all online orders from delivery to curbside pick up
  • Go to person anytime a situation escalated, such as an unhappy customer with delivery time or an in house situation where a person was not satisfied with a product
  • Handled all inventory coming in and out of store
  • Built rapport with delivery drivers and our liquor representatives to ensure the strongest relationship

Marketing Manager/Maintenance Manager/Crew Leader

Minnehaha Falls Landscaping
05.2018 - 01.2020
  • Handle every aspect of the business from social media to traditional marketing
  • Take care of lawn treatment from edging to organic treatment of lawn
  • Point of contact between real time customer and management
  • Build retaining walls, fences, patios and other special projects to specifications as laid out by engineer
  • Handle snow removal via plow, shovels and show blowers when season calls for it
  • Working, on average, 20 hour shifts or more

Marketing Consultant

NewPublica
05.2017 - 02.2018
  • Developed messaging for various companies, nonprofits and political organizations
  • Handled social media strategy and messaging for various companies, nonprofits and political organizations
  • Editor for our weekly publication geared to the latino community called Vida y Sabor (Life and Flavor)
  • Handled sales and marketing for multiple businesses and accounts throughout the Twin Cities metro area

Education

English/Writing, History and Spanish

Victoria College
Victoria, TX

College Algebra, English, Introduction to Psychology and physical education electives

Texas A&M University
Kingsville, TX

High School -

Bloomington High School
Bloomington, TX

B.S. - Psychology

Metro State University
St. Paul, MN
11.2024

Skills

  • Policy enforcement
  • Compliance management
  • Employee engagement
  • Safety trained

References

Available upon request

Volunteer Experience

  • Board Member, Our Revolution Twin Cities, 08/01/16, 01/31/18, Continuing the Political Revolution and the fight for Social, Economic, Racial and Environmental Justice.
  • Volunteer, Iris Altamirano for School Board, 02/01/14, 11/30/14, Assisted with coordinating phone banks, door knocks and partnering with other campaigns to reach a common goal.
  • Volunteer, People Serving People (PSP), Minneapolis, MN, 09/01/06, 12/31/06, Served on planning committee to coordinate and promote gala fundraiser for the organization.
  • Volunteer, America Votes, St. Paul, MN, 10/01/06, 11/30/06, Helped coordinate phone bank for community outreach in both English and Spanish.
  • Volunteer, Minnesota Vikings, Winter Park and Metrodome, Eden Prairie, MN, 09/01/03, 10/31/03, Assisted with needs of game production while receiving guidance and mentorship.
  • Teacher's Aide, AmeriCorps, St. Paul, MN, 09/01/00, 10/31/00, Mentoring first grade children.

Languages

Spanish
Native or Bilingual

Timeline

Assistant Service Center Manager

Valvoline Instant Oil Change
12.2021 - 06.2024

Customer Service Representative

Shorewood Liquor
09.2021 - 12.2021

Customer Service Representative

Haskells Wine & Spirits
06.2020 - 11.2020

Marketing Manager/Maintenance Manager/Crew Leader

Minnehaha Falls Landscaping
05.2018 - 01.2020

Marketing Consultant

NewPublica
05.2017 - 02.2018

English/Writing, History and Spanish

Victoria College

College Algebra, English, Introduction to Psychology and physical education electives

Texas A&M University

High School -

Bloomington High School

B.S. - Psychology

Metro State University
ARCO BORDAYO