Arda Matatyan
Cliffside Park,NJ
Summary
Experienced manager in luxury timepieces and jewelry, with a strong track record in sales operations, production scheduling, and inventory management. Skilled in coordinating client orders, resolving discrepancies, and supporting cross-functional teams. Focused on delivering smooth workflows, accurate forecasting, and high customer satisfaction.
Overview
5
5
Languages
26
26
years of professional experience
Work History
Manager of Sales and Production
Franck Muller USA
New York, New York
09.2001 - Current
- Supported sales and production tasks for luxury timepieces at Franck Muller USA.
- Assisted with client order coordination, production schedules, and delivery dates.
- Helped manage boutique sales operations and watch allocation processes.
- Reviewed production requests and corrected order discrepancies with internal teams.
- Tracked inventory for watches, parts, and display materials.
- Worked with manufacturing, service, and sales teams on product status updates.
- Prepared sales reports and production updates for management review.
- Maintained consistent customer service standards across sales and production operations.
- Resolved customer complaints quickly to support high satisfaction.
- Reviewed customer feedback data to identify improvement areas across organization.
- Helped build and maintain sales and production budget for accurate financial forecasting.
- Drafted marketing plans aligned with corporate objectives and strategies.
- Monitored daily operations to identify improvement areas in product quality and customer service.
- Organized and attending all Geneva watch shows.
- Travelling all North America accounts planing advertising.
Sales Associate Manager
Bianca Jewelers
New York, New York
01.2001 - 09.2001
- Managed daily sales floor operations, ensuring polished showroom presentation to enhance customer experience.
- Supported clients with fine jewelry selections and personalized styling at Bianca Jewelers.
- Facilitated custom orders and special requests, streamlining repair intake processes for improved client service.
- Organized showcase displays and refreshed merchandise for seasonal collections, attracting customer interest.
Education
Associate of Arts - Esthetics And Skin Care
Lia Schorr Institute
Manhattan, NY01-2007
Associate of Arts - Accounting And Finance
AGBU
Lebanon/Beirut06-2000
Associate of Arts - Business Administration and Management
Haigazian College
Lebanon/Beirut07-1999
High School Diploma -
AGBU
Lebanon, Beirut06-1996
Skills
- Inventory management
- Production scheduling
- Order coordination
- Sales reporting
- Budget forecasting
- Customer relationship management
- Luxury retail
- Team leadership
- Operations management
Languages
English
Professional
French
Professional
Arabic
Professional
Armenian
Professional
Turkish
Professional
Timeline
Manager of Sales and Production
Franck Muller USA
09.2001 - Current
Sales Associate Manager
Bianca Jewelers
01.2001 - 09.2001
Associate of Arts - Esthetics And Skin Care
Lia Schorr Institute
Associate of Arts - Accounting And Finance
AGBU
Associate of Arts - Business Administration and Management
Haigazian College
High School Diploma -
AGBU