Ardaija Potts
Katy,TX
Summary
Detail-oriented and compassionate Call Center Representative with over 3 years of experience managing high call volumes, documenting interactions, and assisting customers with benefits and claims inquiries. Skilled in data entry, issue resolution, and maintaining accuracy in payment or benefit calculations. Recognized for confidentiality, strong communication, and independent workload management in fast-paced call center environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
National Debt Relief
Cypress, TX
10.2024 - Current
- Answer high-volume inbound calls, addressing billing, payment, and account inquiries with accuracy and empathy.
- Collect and verify caller information to ensure proper documentation and tracking in Salesforce.
- Audit and reconcile account details and payment data for accuracy.
- Follow established procedures to provide resolutions efficiently while maintaining compliance withconfidentiality policies.
Customer Service Representative
Ansafone Communications
Cypress, TX
04.2022 - 05.2024
- Handled inbound calls for healthcare and insurance clients, providing clear, professional assistance with benefits, billing, and claims.
- Researched plan provisions and program details to ensure accurate information delivery.
- Verified and updated participant data to maintain integrity in client systems.
- Demonstrated strong time management, accuracy, and professionalism in a fast-paced, remote callcenter.
Education
High School Diploma -
Cypress Lakes High School
05-2019
Skills
- Call Center Operations & High-Volume Call Handling- Data Entry, Verification & Audit- Pension & Benefits Administration- Claims, Medicaid & Medicare Knowledge- Payment Calculation & Reconciliation- Customer Inquiry Tracking & Case Documentation- HIPAA Compliance & Confidentiality- Salesforce Service Cloud Microsoft Office Google Workspace- Accuracy, Attention to Detail & Multi-Tasking
Additional Information
- Dedicated remote workspace with reliable high-speed internet (375 Mbps download / 7 Mbps upload) in a confidential, distraction-free environment.
- Ability to work any time zone .
Timeline
Customer Service Representative
National Debt Relief
10.2024 - Current
Customer Service Representative
Ansafone Communications
04.2022 - 05.2024
High School Diploma -
Cypress Lakes High School