Ardelia Fox
Rockford,IL
Summary
Detail-oriented and dedicated professional with extensive experience in customer service, food service, and healthcare. Proven ability to manage teams, ensure customer satisfaction, and maintain high standards of cleanliness and safety. Currently pursuing a degrees in Health Administration to further develop skills in the healthcare field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Little Caesars
Rockford, IL
11.2020 - Current
- Oversee the day-to-day operations of the establishment, including food production, customer service, cash handling, and controlling costs
- Ensure high-quality customer service and guest satisfaction
- Manage and train staff members, including hiring, scheduling, and performance evaluations
- Develop and implement strategies to increase revenue and profitability
- Monitor inventory levels and order supplies as needed
- Maintain a clean and safe working environment
- Handle customer complaints and resolve issues in a timely manner.
Pharmacy Technician
CVS Health
Rockford, IL
10.2021 - 01.2023
- Assist pharmacists in dispensing prescription medications
- Provide excellent customer service by answering patient questions and addressing concerns
- Manage inventory, including stocking shelves and organizing medications
- Process prescriptions using pharmacy software and ensure accuracy
- Handle insurance claims and resolve billing issues
- Maintain a clean and organized pharmacy environment
- Follow all regulatory and safety guidelines in handling medications.
First Assistant
Furst Staffing General Mills
Belvidere, IL
04.2019 - 01.2020
- Supervised 10-15 employees
- Maintained a clean and safe environment
- Picked and packaged granola bars on the production line.
Crew Member
McDonald's
Rockford, IL
09.2018 - 01.2019
- Greeted customers and operated a cash register
- Ensured a clean and safe environment for customers.
Medical Receptionist
University Of Chicago Hospital
06.2017 - 01.2019
- Greet and check in patients in a courteous and professional manner
- Answer and direct phone calls; handle patient inquiries and provide information as needed
- Schedule and confirm patient appointments, ensuring optimal use of office time and resources
- Maintain patient records by entering and updating personal and financial information
- Verify and process insurance information and patient payments
- Assist with administrative tasks such as filing, scanning, and faxing documents
- Ensure the waiting and reception areas are clean, organized, and welcoming
- Handle confidential information with the highest level of discretion and professionalism
- Collaborate with medical staff to ensure seamless patient flow and excellent care.
Caregiver
Home Instead Senior Care
Rockford, IL
03.2018 - 09.2018
- Prepared meals and assisted with bathing, grooming, and toileting
- Provided incontinence care, hospice care, and dementia care
- Accompanied clients to appointments and performed light housekeeping.
Stock Associate/Sales Associate
Walmart
Cicero, IL
09.2016 - 01.2017
- Stocked store shelves and assisted customers
- Maintained a clean and safe store environment.
Dietary Aide
The Scottish Home/Caledonian House
Riverside, IL
07.2016 - 01.2017
- Prepared and served meals according to menus and dietary orders
- Ensured a clean and sanitary kitchen environment
- Operated dishwashing equipment and maintained cleanliness.
Guest Services / Food Services
Brookfield Zoo
Brookfield, IL
05.2015 - 08.2016
- Operated cash register and balanced cash drawer
- Maintained cleanliness in dining areas and kitchen
- Prepared and served food products following sanitation rules.
Education
Health Administration -
University of Phoenix
08.2024
Medical Assisting -
Rockford College
01.2022
Skills
- Caregiving
- Food Preparation
- Customer Service
- Pharmacy Technician
- Dietary Department Experience
- Scheduling
- Management
- Vital Signs
- Employee Training
- Supply Ordering
- Inventory Control
- Recruiting and Hiring
Certification
- Food Service: Customer Situations, 10/01/15, Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting
- Medical Receptionist Skills, 09/01/21, Managing physician schedules and maintaining accurate patient records
Assessments
- Food Service: Customer Situations, Proficient
- Medical Receptionist Skills, Expert
Timeline
Pharmacy Technician
CVS Health
10.2021 - 01.2023
Store Manager
Little Caesars
11.2020 - Current
First Assistant
Furst Staffing General Mills
04.2019 - 01.2020
Crew Member
McDonald's
09.2018 - 01.2019
Caregiver
Home Instead Senior Care
03.2018 - 09.2018
Medical Receptionist
University Of Chicago Hospital
06.2017 - 01.2019
Stock Associate/Sales Associate
Walmart
09.2016 - 01.2017
Dietary Aide
The Scottish Home/Caledonian House
07.2016 - 01.2017
Guest Services / Food Services
Brookfield Zoo
05.2015 - 08.2016
Health Administration -
University of Phoenix
Medical Assisting -
Rockford College