Dynamic and results-driven professional known to excel in collaborative settings and leadership positions. Committed to enhancing workplace communication environments and providing customer service excellence.
Overview
3
3
years of professional experience
Work History
E-Commerce & Customer Service Team Trainer
Whole Foods Market Inc
Indianapolis , IN
11.2023 - Current
Proficiency in WFM policies, POS system, and e-commerce guidelines supported reliable compliance and daily workflow.
Supported onboarding for new team members to help with smooth integration.
Collaborated with management to identify training needs and propose actionable improvements.
Documented and reported on training effectiveness and progress of new team members to inform leadership.
Marketing Intern
Heartland Film Festival
Indianapolis, Indiana
06.2023 - 10.2023
Increased event publicity and brand visibility through targeted media pitching, effectively reaching key audiences.
Developed and refined written copy for festival instructional materials and social media promotional kits, enhancing clarity and engagement.
Maintained strong social media engagement for Heartland Film through data-driven strategy and tactics.
Assisted in the preparation of events such as Brand ambassador mixers, promotional photoshoots, and films premieres.
Education
Associate of Applied Science - Professional Communication
Ivy Tech Community College of Indiana
Indianapolis, IN
12-2022
Degree In Progress: - Communication Studies
Indiana University
IN
Skills
Team training
Training facilitation
Customer service
Workflow optimization
Microsoft Office
Supervision and leadership
Team collaboration
Timeline
E-Commerce & Customer Service Team Trainer
Whole Foods Market Inc
11.2023 - Current
Marketing Intern
Heartland Film Festival
06.2023 - 10.2023
Associate of Applied Science - Professional Communication