Microsoft outlook
Ardesha Marlon
Little Rock,Arkansas
Summary
Energetic patient care coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Central Medical Group
01.2023 - Current
- Manage inbound/outbound calls for patients that may be sick, in an emergent situations, providers and members
- Help members understand how to use their health insurance, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizations
- Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice
- Check vitals periodically between waiting room & triage check-ins.
Patient Care Coordinator
Baptist Pain Management Clinic
02.2021 - 01.2023
- efficiently scheduling appointments and managing patient flow.
- Help members understand how to use their health insurance, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizations
- Provided 24/7 Triage Support virtually and assigned priority for a Registered Nurse to provide health advice
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Patient Care Administrator
UAMS
06.2018 - 02.2021
- Answer inquiries on benefit claims, appeals, and authorizations
- Enhanced the quality of patient care services through continuous monitoring and evaluation of processes and procedures
- Discussed medical histories with patients in effort to provide most effective medical advice
- Communicated with patients, ensuring that medical information was kept private.
Education
MEDICAL ASSISTANT LICENSE -
Eastern College of Health Vocations
Little Rock, AR12.2020
High School Diploma -
Washington Charter School
Texarkana, AR03.2014
Skills
- Medical Records Management
- Privacy and Confidentiality
- Medical Terminology
- Medication Administration
- Database Coordination
- Payment Collection
- Appointment Scheduling
- Healthcare experience required ie Medical front office, PBX/911 Operator, Medical assistant, Nursing assistant or similar
- Strong computer experience (data entry, screen navigation, keyboarding),
- Experience with Microsoft Outlook (email) and Word
- Excellent oral and written communication skills
- Able to work overnights from 9PM
Certification
Registered Medical Assistant
Software
Word document
Timeline
Registered Medical Assistant
Central Medical Group
01.2023 - Current
Patient Care Coordinator
Baptist Pain Management Clinic
02.2021 - 01.2023
Patient Care Administrator
UAMS
06.2018 - 02.2021
MEDICAL ASSISTANT LICENSE -
Eastern College of Health Vocations
High School Diploma -
Washington Charter School