Ardi Merja
Bronx,NY
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Morton’s The Steakhouse
White Plains, NY
12.2023 - 09.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server
Empire Steak House
Manhattan,NY
04.2023 - 11.2023
- Exchanged greetings with customers, distributed menus, and responded to inquiries regarding menu items
- Managed the setup of the dining area, ensured adequate supplies were available by restocking regularly, and verified equipment functionality at the beginning of each shift
- Provided support to other team members during peak hours, including managing large group orders
- Demonstrated knowledge of up-selling tactics resulting in profit for the restaurant.
Waiter's Assistant
Allora Ristorante
Manhattan,NY
12.2022 - 04.2023
- Assisted waiters in taking orders from customers, carrying trays of foods to tables, and providing refills on drinks
- Set up tables with cutlery, plates, glasses, and condiments before opening hours
- Handled guest complaints promptly and professionally
- Provided excellent customer service by answering questions about menu items and making recommendations when requested.
Server
Il Bracco
Dallas,TX
04.2022 - 12.2022
- Cultivated long-term rapport with loyal customers by offering personalized assistance
- Worked in coordination with kitchen staff to ensure the timely provision of food items upon guest's request
- Maintained excellent customer service by proactively meeting guest needs
- Handled customer payment by accurately calculating charges, issuing table checks, and collecting payment
- Provided detailed menu explanations, offered recommendations, and recorded orders for food and beverages.
Restaurant waiter
LIFT Steak&Rooftop bar
Tirana,ALB
04.2020 - 03.2022
- Provided customers with information on daily specials and signature menu items
- Collected used dishes and glasses to maintain cleanliness and efficiency in dining areas
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Provided exceptional customer service by maintaining a respectful and professional attitude, creating an atmosphere that prompted inquiries and order placements.
Education
Bachelor of Business Administration and Management -
Mediterranean University Of Albania
Tirana, ALB11.2020
Skills
Strong Work Ethic
Professional Appearance
Menu Memorization
High-volume dining
Sales Techniques
Teamwork and Collaboration
Timeline
Server
Morton’s The Steakhouse
12.2023 - 09.2024
Server
Empire Steak House
04.2023 - 11.2023
Waiter's Assistant
Allora Ristorante
12.2022 - 04.2023
Server
Il Bracco
04.2022 - 12.2022
Restaurant waiter
LIFT Steak&Rooftop bar
04.2020 - 03.2022
Bachelor of Business Administration and Management -
Mediterranean University Of Albania