Ardis Ortega
Brooklyn,NY
Summary
Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.
Overview
13
13
years of professional experience
Work History
Store Leader
GameStop
New York, NY
08.2019 - 04.2022
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Planned optimal workflow through successful scheduling and task delegation.
- Elevated team performance with motivational approach and excellent training abilities.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
School Safety Officer
NYPD School Safety
New York, New York
02.2014 - 07.2019
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Served as initial contact for campus visitors and provided directions to specific buildings.
- Documented safety and security incidents using preset guidelines and methods.
Sales associate and animal handler
Petland Discounts
03.2012 - 06.2012
- Recommended merchandise to customers based on their needs and preferences.
- Clean, feed and maintain healthy environments for animals
- Educate customers on animal care
Cashier/ Floor Staff
Clearview Cinemas
New York, NY
05.2010 - 12.2010
- Duties include money handling, customer service, and maintenance.
Secretary
Kenshikai Karate
Brooklyn, NY
01.2008 - 09.2010
- Responsible for answering phone, taking payments, filing, maintaining a good work environment.
Customer Service Rep
Toys "R" Us
New York, NY
10.2009 - 01.2010
- Responded to customer questions and requests in a prompt and efficient manner.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Built relationships with customers to increase likelihood of repeat business.
Game Advisor
Game Stop
Brooklyn, NY
03.2009 - 06.2009
- Explain gaming systems and games.
- Advise on game software.
- Stock.
Head Counter
Aramark
Brooklyn, NY
05.2008 - 08.2008
- Managed stand and set up for game days, inventory control, concession supervision.
Pharmacist Technician
Duane Reade
300-B Flatbush Avenue Brooklyn, NY
01.2007 - 02.2007
Responsible for taking and helping the pharmacist fill prescriptions
Help educate customers on medications
Help educate customers on medications
Education
Associate of Applied Science - Performing Arts
Kingsborough Community College
2007
Skills
- Customer service-oriented
- Cash register familiarity
- Detail-oriented
- Sales experience
- Goal-oriented
- Excellent communication skills
- Customer Service Management
- Training Management
- Assignment Delegation
- Sales Promotion
- Staff Scheduling
Timeline
Store Leader
GameStop
08.2019 - 04.2022
School Safety Officer
NYPD School Safety
02.2014 - 07.2019
Sales associate and animal handler
Petland Discounts
03.2012 - 06.2012
Cashier/ Floor Staff
Clearview Cinemas
05.2010 - 12.2010
Customer Service Rep
Toys "R" Us
10.2009 - 01.2010
Game Advisor
Game Stop
03.2009 - 06.2009
Head Counter
Aramark
05.2008 - 08.2008
Secretary
Kenshikai Karate
01.2008 - 09.2010
Pharmacist Technician
Duane Reade
01.2007 - 02.2007
Associate of Applied Science - Performing Arts
Kingsborough Community College