Kelly Sommer
Eau Claire,WI
Summary
Team-driven individual with an exceptional background spent in the Guest/Customer Service industry. An engaging personality with great people skills. Seeking the opportunity to be the next Store Leader for Kwik Trip. Goal driven, and team player, I am my teams number 1 fan.
Overview
19
19
years of professional experience
Work History
Store Leader
Kwik Trip
Altoona, WI
12.2021 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed employee schedules to maximize coverage during peak hours and improve service quality.
Assistant Store Leader
KWIK TRIP #1149
Eau Claire, WI
06.2020 - 12.2021
- Built relationships with team members to encourage willingness to address concerns and issues.
- Trained new-hires on store policies/procedures to better service guests.
- Resolved guest complaints in a professional manner while prioritizing guest satisfaction.
- Assume Store Leader's responsibilities when necessary
- Assist the Store Leader with inventory, expense control, daily operations, communications and procedures of the store
- Delegated daily tasks, addressed co-worker questions, and resolved scheduling issues.
- Created Co-workers schedules, approved requested time off, and updated reports.
- Stocked and replenished merchandise according to store needs and promotions
- Identified potential shoplifters and took action when necessary
- Completed all cleaning, stocking and organizing tasks in Red Zone and throughout the store
Assistant Store Leader
KWIK TRIP #390
Eau Claire, WI
09.2018 - 06.2020
Assistant Store Leader
KWIK TRIP #459
Eau Claire, WI
01.2016 - 09.2018
Assistant Store Leader
KWIK TRIP #398
Eau Claire, WI
07.2014 - 01.2016
Retail Co-Worker/FSL
KWIK TRIP #813
Eau Claire, WI
10.2006 - 07.2014
Education
Some college (No degree) - Operations Management and Supervision
CVTC Eau Claire
Eau Claire, WIHigh School Diploma - undefined
Eau Claire North High School
Eau Claire, WI01.1999
Skills
- Customer-oriented
- Customer service-oriented
- Goal-oriented
- New-Hire Training
- Customer service
- Policy and procedure enforcement
- Strong work ethic
- Personable
Timeline
Store Leader
Kwik Trip
12.2021 - Current
Assistant Store Leader
KWIK TRIP #1149
06.2020 - 12.2021
Assistant Store Leader
KWIK TRIP #390
09.2018 - 06.2020
Assistant Store Leader
KWIK TRIP #459
01.2016 - 09.2018
Assistant Store Leader
KWIK TRIP #398
07.2014 - 01.2016
Retail Co-Worker/FSL
KWIK TRIP #813
10.2006 - 07.2014
Some college (No degree) - Operations Management and Supervision
CVTC Eau Claire
High School Diploma - undefined
Eau Claire North High School