Areana Marshall
Jacksonville,FL
Summary
Experienced Crew Trainer known for maintaining high productivity and efficiency in task completion. Specialize in team leadership, training program development, and performance evaluation to enhance operational workflows. Excel in communication, problem-solving, and adaptability, ensuring smooth team dynamics and effective training environments.
Overview
6
6
years of professional experience
2024
2024
years of post-secondary education
Work History
Crew Trainer
McDonald’s
Macclenny, Florida
09.2021 - 07.2025
- Trained new crew members on food safety and customer service standards.
- Assisted in daily operations by managing crew schedules and task assignments.
- Facilitated team meetings to discuss goals and performance expectations.
- Guided team members in handling customer inquiries and resolving issues.
- Promoted a positive work environment through effective communication and support.
- Evaluated crew performance and provided constructive feedback for improvement.
- Instructed new team members on correct procedures for operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Ensured that all safety protocols were followed during training sessions.
- Encouraged open communication between trainees and management throughout the learning process.
- Planned and delegated group and individual work assignments to trainees.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Delivered group and individual needs-based training to personnel.
- Organized team building activities to foster a positive work environment among crew members.
- Assisted in hiring crew members to expedite on-boarding process.
- Guided employees through change management processes during upgrades or rollouts.
- Utilized feedback to continuously improve training methods and content.
FOH Team Member
BurgerFi
Jacksonville, FL
06.2019 - 09.2021
- Delivered exceptional customer service in a fast-paced dining environment.
- Assisted in maintaining cleanliness and organization of the front-of-house area.
- Operated cash register and handled transactions accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed inventory levels and restocked supplies as needed during shifts.
- Followed health and safety regulations to maintain a safe dining atmosphere.
- Assisted colleagues whenever needed during peak business hours.
Education
Baker County Senior High School
Glen St Mary , FLSkills
- Employee training
- Customer service
- Task delegation
- Performance evaluation
- Food safety standards
- Communication strategies
- Employee engagement
- Motivational skills
- Cleaning and sanitation
- Cash handling
- Team leadership and supervision
- Workplace safety
- Food preparation
- Task prioritization
- Team building
- Basic training techniques
- Food safety
- Food safety understanding
- Role modeling
- Active listening
References
References available upon request.
Timeline
Crew Trainer
McDonald’s
09.2021 - 07.2025
FOH Team Member
BurgerFi
06.2019 - 09.2021
Baker County Senior High School