Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Representative
99 Tele communication
Lahore, Pakistan
07.2024 - Current
Maintained accurate records of customer interactions for future reference.
Analyzed data collected during each call in order to identify trends in customer feedback.
Maintained high levels of professionalism while interacting with customers via phone or email.
Resolved customer complaints in a timely manner to ensure customer satisfaction.
Accounts Executive
Khushi Brothers Trading Pvt Ltd AND KB Group of companies
Lahore, Pakistan
01.2021 - Current
Responded promptly to customer inquiries regarding billing issues or account status updates.
Provided support in the preparation of annual audits by external auditors.
Maintained up-to-date vendor contracts and agreements as well as other documentation related to accounts receivable and payable activities.
Assisted in the preparation of financial statements, budgets and forecasts for the company.
Reconciled bank accounts on a monthly basis to ensure accuracy of records.
Prepared and submitted expense reports on behalf of team members.
Used accounting systems to improve efficiency in recordkeeping tasks.
Performed month-end closing activities such as journal entries, accruals, reconciliations.
Identified opportunities to improve internal processes and procedures related to accounting.
Managed customer accounts by providing accurate invoices and payment information.
Researched and resolved discrepancies between accounts payable and receivable records.
Operated register, handled cash and processed credit card transactions.
Call Center Representative
Ozone Technical Hub Pvt Ltd
Lahore, Pakistan
10.2023 - 07.2024
Resolved customer complaints in a timely manner to ensure customer satisfaction.
Performed outbound calling campaigns to promote new products or services.
Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Utilized knowledge base to answer inquiries from customers quickly and effectively.
Chief Security Supervisor
King Edward Medical University
Lahore, Pakistan
02.2018 - 12.2021
Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
Conducted regular patrols of the premises to identify potential threats or safety hazards.
Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
Education
B.Com
University of Punjab Canal Campus
Canal Rd Lahore
04-2023
B Category in Pharmacy
Maqbool Begum Memorial College And Allied Health I
Lahore , Johar Town
03-2022
FSc Pre Engineering
Punjab Group Of Colleges
Lahore Muslim Town Campus 08
02-2019
AS Level
Sargothian Spirit Public School PAF Old Boys Assoc
Hyderabad, Pakistan
09-2016
O Levels
Sargothian Spirit Public School PAF Old Boys Assoc
Hyderabad , Pakistan
08-2015
Skills
Sales closing
Customer Relationship Management
Customer Service
Quality Assurance
Report Preparation
Data Entry
Affiliations
Sports On Provincial Level Sindh Games 2016 (Athletics)
School and College Team Football and Hockey player
Languages
Urdu
First Language
English
Beginner (A1)
A1
Accomplishments
Inter College Championship 2016
Certification
Certification Of World Educational Games 2017 (Represent Pakistan)
bilingual declamation contest participation
2 silver medal 1 bronze in sindh games (sindh color holder)
Business Project participation certificate
References
References available upon request.
Timeline
Call Center Representative
99 Tele communication
07.2024 - Current
Call Center Representative
Ozone Technical Hub Pvt Ltd
10.2023 - 07.2024
Accounts Executive
Khushi Brothers Trading Pvt Ltd AND KB Group of companies
01.2021 - Current
Chief Security Supervisor
King Edward Medical University
02.2018 - 12.2021
B.Com
University of Punjab Canal Campus
B Category in Pharmacy
Maqbool Begum Memorial College And Allied Health I
FSc Pre Engineering
Punjab Group Of Colleges
AS Level
Sargothian Spirit Public School PAF Old Boys Assoc
O Levels
Sargothian Spirit Public School PAF Old Boys Assoc
Certification Of World Educational Games 2017 (Represent Pakistan)
bilingual declamation contest participation
2 silver medal 1 bronze in sindh games (sindh color holder)
Business Project participation certificate
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