Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

Areeb Saddique

Lahore,Pakistan

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Call Center Representative

99 Tele communication
Lahore, Pakistan
07.2024 - Current
  • Maintained accurate records of customer interactions for future reference.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.

Accounts Executive

Khushi Brothers Trading Pvt Ltd AND KB Group of companies
Lahore, Pakistan
01.2021 - Current
  • Responded promptly to customer inquiries regarding billing issues or account status updates.
  • Provided support in the preparation of annual audits by external auditors.
  • Maintained up-to-date vendor contracts and agreements as well as other documentation related to accounts receivable and payable activities.
  • Assisted in the preparation of financial statements, budgets and forecasts for the company.
  • Reconciled bank accounts on a monthly basis to ensure accuracy of records.
  • Prepared and submitted expense reports on behalf of team members.
  • Used accounting systems to improve efficiency in recordkeeping tasks.
  • Performed month-end closing activities such as journal entries, accruals, reconciliations.
  • Identified opportunities to improve internal processes and procedures related to accounting.
  • Managed customer accounts by providing accurate invoices and payment information.
  • Researched and resolved discrepancies between accounts payable and receivable records.
  • Operated register, handled cash and processed credit card transactions.

Call Center Representative

Ozone Technical Hub Pvt Ltd
Lahore, Pakistan
10.2023 - 07.2024
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Performed outbound calling campaigns to promote new products or services.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.

Chief Security Supervisor

King Edward Medical University
Lahore, Pakistan
02.2018 - 12.2021
  • Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
  • Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
  • Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
  • Conducted regular patrols of the premises to identify potential threats or safety hazards.
  • Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
  • Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.

Education

B.Com

University of Punjab Canal Campus
Canal Rd Lahore
04-2023

B Category in Pharmacy

Maqbool Begum Memorial College And Allied Health I
Lahore , Johar Town
03-2022

FSc Pre Engineering

Punjab Group Of Colleges
Lahore Muslim Town Campus 08
02-2019

AS Level

Sargothian Spirit Public School PAF Old Boys Assoc
Hyderabad, Pakistan
09-2016

O Levels

Sargothian Spirit Public School PAF Old Boys Assoc
Hyderabad , Pakistan
08-2015

Skills

  • Sales closing
  • Customer Relationship Management
  • Customer Service
  • Quality Assurance
  • Report Preparation
  • Data Entry

Affiliations

  • Sports On Provincial Level Sindh Games 2016 (Athletics)
  • School and College Team Football and Hockey player

Languages

Urdu
First Language
English
Beginner (A1)
A1

Accomplishments

  • Inter College Championship 2016

Certification

  • Certification Of World Educational Games 2017 (Represent Pakistan)
  • bilingual declamation contest participation
  • 2 silver medal 1 bronze in sindh games (sindh color holder)
  • Business Project participation certificate

References

References available upon request.

Timeline

Call Center Representative

99 Tele communication
07.2024 - Current

Call Center Representative

Ozone Technical Hub Pvt Ltd
10.2023 - 07.2024

Accounts Executive

Khushi Brothers Trading Pvt Ltd AND KB Group of companies
01.2021 - Current

Chief Security Supervisor

King Edward Medical University
02.2018 - 12.2021

B.Com

University of Punjab Canal Campus

B Category in Pharmacy

Maqbool Begum Memorial College And Allied Health I

FSc Pre Engineering

Punjab Group Of Colleges

AS Level

Sargothian Spirit Public School PAF Old Boys Assoc

O Levels

Sargothian Spirit Public School PAF Old Boys Assoc
  • Certification Of World Educational Games 2017 (Represent Pakistan)
  • bilingual declamation contest participation
  • 2 silver medal 1 bronze in sindh games (sindh color holder)
  • Business Project participation certificate
Areeb Saddique