Cho'lea Smith
Cleveland
Summary
Highly motivated and focused Healthcare Professional certified in CPR. Strong work ethic with ten years experience in direct patient care setting. Astonishing ability to provide amazing customer service and maintain HIPAA Guidelines. Very enthusiastic and compassionate. Excellent charting and documentation skills with the strong ability to multitask and prioritize while being perceived as a positive role model for the company with a desire to take on new challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Provider Services Representative
Our Place-Resource Services
Cleveland
10.2024 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained accurate records of provider interactions in the database system.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Supported quality assurance initiatives to uphold high standards of effective care.
- Enhance daily life activities and improve daily life functionality.
Direct Support Professional Supervisor
NEW AVENUES TO INDEPENDENCE, INC
Cleveland
01.2016 - 05.2024
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Implemented behavioral management techniques to support positive outcomes.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Supervised direct support professionals in daily care routines and service delivery.
- Facilitated team meetings to discuss client progress and address concerns collaboratively.
Education
Graduate - English
Max S Hayes High School
Westlake, OHSkills
- Medication administration
- Policies and procedures adherence
- HIPAA compliance
- client advocacy
- Behavioral management
- Documentation accuracy
- Organization skills
- crisis intervention
Certification
- Home Care Aide Certification
- Certified Medication Aide, 05/01/25, 05/01/27
- CPR, 04/01/24, 04/01/26
- First Aid Certification
Work Authorization
Authorized to work in the US for any employer
Timeline
Provider Services Representative
Our Place-Resource Services
10.2024 - Current
Direct Support Professional Supervisor
NEW AVENUES TO INDEPENDENCE, INC
01.2016 - 05.2024
Graduate - English
Max S Hayes High School