Arel Cox
Supervisor
Columbus,MS
Summary
Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities filter press, feed pumps pneumatic butterfly valves, and solenoid equipment repair and maintenance. Skilled Senior Field Technician offering 6-year track record of success with diaphragm reading , troubleshooting,installing and disabling equipment. Strong team leader and problem-solver with excellent organizational and time management abilities.
Overview
16
16
years of professional experience
Work History
Senior Field Technician
Evoca Water, Technology
Hamilton, Mississippi Old Nursery Nursery Rd 39746
05.2022 - Current
- Diagnosed and repaired problems with electrical and mechanical systems.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Implemented safety protocols for field operations, minimizing workplace incidents and ensuring compliance with industry regulations.
- Delivered high-quality work by diligently following standard operating procedures.
- Enhanced customer satisfaction with timely resolution of technical issues and providing clear communication throughout the process.
- Established positive rapport with clients by consistently demonstrating professionalism, technical expertise, and commitment to customer satisfaction.
- Documented project progress accurately through detailed reports submitted promptly after each site visit, facilitating seamless communication with management and other team members.
- Collaborated with other field technicians to resolve complex technical issues.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Developed strong client relationships through consistent professionalism and excellent communication skills, leading to repeat business opportunities.
- Utilized strong problem-solving skills to address unexpected challenges encountered during field assignments, allowing for timely completion of tasks without compromising quality standards.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Set schedules, monitored inventories and conducted training.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Reduced equipment malfunctions by conducting thorough inspections prior to project commencement, identifying potential risks early on.
- Participated in ongoing professional development opportunities to keep current with best practices and new technologies relevant to the field technician role. Machine operator , forklift operator, crane operator.
Factory Production Worker
Jimco Integrated Service Inc.
Hamilton Ms
02.2019 - 03.2022
- Collaborated with other leaders and executives to direct workflow and support operations.
- Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Improved distribution efficiency with design, development, and testing of embedded software applications.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Streamlined assembly processes by implementing lean manufacturing techniques, increasing overall productivity. Crane operator, forklift operator. Scissor lift operator,
- Streamlined assembly processes by implementing lean manufacturing techniques, increasing overall productivity.
- Coached fellow workers to operate machines properly and comply with safety procedures.
- Inspected and adjusted work performed to meet expectations.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
Technical Support Specialist
Waste Management Company
Houston Texas
02.2013 - 11.2018
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Resolve 6 technical support inquiries per day.
- Offered assistance in implementing and developing training programs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Monitored system performance metrics regularly identifying potential areas of concern proactively addressing them before impacting users negatively.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Millwright Journeyman
Schueck Steel Company
Little Rock Arkansas
07.2008 - 04.2011
- Increased production efficiency by maintaining and repairing industrial equipment according to industry standards.
- Read blueprints to safely and efficiently assemble equipment worth up to 100%.
- Collaborated with engineers to develop customized solutions for unique challenges faced during project installations or modifications.
- Completed welding tasks as required for structural repairs or fabrication needs while adhering to strict safety guidelines.
- Installed, repaired and maintained automated systems in accordance with safety regulations.
- Assisted in the installation of new machinery, ensuring proper setup and alignment for optimal performance.
- Implemented standard safety procedures to prevent hazards related to industrial machinery and equipment.
- Positioned steel beams to support bedplates of machines and equipment using blueprints and schematic drawings.
- Aligned and leveled machines using precision measuring instruments to avoid unnecessary wear and tear.
- Used hoisting and rigging equipment to move heavy machinery and equipment.
- Provided technical expertise on various types of machinery, guiding fellow team members through complex tasks when needed.
Education
High School Diploma -
Caledonia High School
Caledonia, MS05.1998
Skills
- Team Oversight
- Schedule Management
- Interpersonal and written communication
- Component Repairs
- Workplace Safety
- Performance Testing
- System Maintenance
- Equipment Troubleshooting
- Hardware Repair
- Data Collection
- Building Maintenance
- Electrical Systems
- Field Operations
- Professional Communication
- Time Management
- Active Listening
- Heavy Equipment Repair mechanical repairs, crane operator fort lift operator scissor lift operator, heavy machinery, operator
Timeline
Senior Field Technician
Evoca Water, Technology
05.2022 - Current
Factory Production Worker
Jimco Integrated Service Inc.
02.2019 - 03.2022
Technical Support Specialist
Waste Management Company
02.2013 - 11.2018
Millwright Journeyman
Schueck Steel Company
07.2008 - 04.2011
High School Diploma -
Caledonia High School